Shipping and Fulfillment Manager in New York, New York at Audicus

Who We Are
Audicus is a health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from user testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date

The Role
We are looking for a detail-oriented and process-driven Shipping and Fulfillment Manager to lead our shipping and logistics team in transforming the hearing aid industry. In this role, you’ll lead the team that ensures the seamless delivery of our hearing aids across the country, helping to improve lives by providing timely and efficient service to our customers. This position will report to our CTO. Responsibilities:

• Logistics and Shipping Oversight - Manage inbound and outbound logistics, ensuring timely shipping and receiving of goods.
• Inventory Management - Monitor inventory levels, perform regular cycle counts, and reduce stock discrepancies. Implement and enhance warehousing and shipping processes
• Vendor and Supplier Relationships - Build and maintain strong relationships with vendors, suppliers, and carriers.
• Cross-Department Collaboration - Coordinate logistics across sales, customer experience, and audiology teams to ensure alignment and efficient processes.
• Product Knowledge and Quality Assurance - Develop an understanding of hearing aid devices, load programming and perform basic inspection or minor repairs as needed.
• Team Leadership and Development - Supervise, train, and mentor the shipping and logistics team, fostering a positive and high-performance environment.

What We Are Looking For

• 3+ years experience managing and developing a dynamic team, and maintaining partner relationships
• Strong experience with logistics, warehousing, or supply chain management with a focus on delivering highly customized products.
• High standard of workmanship, organization and attention to detail
• Positive, with a friendly attitude and the ability to work together in a team-oriented environment
• Able to work in a fast-paced environment
• Enthusiastic and independent worker

Salary Range: $90-115K/ year - commensurate with experience
Location: NYC Onsite 5 Days
Benefits: Medical/Dental/Vision through Aetna; 401K, Telehealth Perks, Commuter Benefits, Paid Parental Leave, Flexible PTO, Paid sick leave
(Notice: Audicus participates in E-Verify to determine work authorization once an applicant has accepted their offer)