Compliance Manager in United States at Crypto.com

About the Role

Crypto.com is looking for a Compliance Manager to support our U.S. exchange operations. This is a high-ownership, hands-on role built for someone who thrives in fast-moving environments and knows how to operate without constant direction. You'll work closely with our compliance team across a broad scope of responsibilities — from BSA/AML program support and audit coordination to consumer compliance, policy maintenance, and regulatory remediation — and you'll be expected to bring structure, judgment, and initiative to everything you do.

• Support and maintain the Crypto.com Compliance Program to include: Bank Secrecy Act/Anti-Money Laundering (BSA/AML), policy development, procedure maintenance, and ongoing monitoring
• Support audits and reviews of the AML compliance program; engage with internal stakeholders to facilitate issue resolution
• Assist in the development and management of project plans for regulatory remediation efforts, including scope, timelines, resources, and deliverables
• Coordinate with internal teams and external consultants to facilitate remediation efforts and communicate progress to relevant stakeholders
• Prepare materials for working groups, committees, project dashboards, and executive presentations
• Ensure clear and timely customer communication during the RFI process
• Conduct due diligence reviews and ad hoc compliance assessments as needed
• Support consumer compliance obligations, including Reg E (chargebacks, notice requirements, prepaid card and credit card compliance) and UDAAP
• Own and maintain compliance policies and procedures, keeping them current with regulatory changes and business developments
• Identify procedural opportunities and help drive process improvements across the compliance function
• Perform ad hoc special projects as required
• Work with regulators and help facilitate regulatory relationships as needed

• 3+ years of compliance experience in a financial services, fintech, or banking environment
• Working knowledge of BSA/AML requirements and the Bank Secrecy Act framework
• Experience supporting regulatory audits, managing remediation projects, and coordinating cross-functional compliance efforts
• Familiarity with consumer compliance regulations, including Reg E and UDAAP
• Strong attention to detail and the ability to manage multiple priorities in a dynamic environment
• Experience preparing materials for working groups, committees, or regulatory submissions
• Comfort with ambiguity. You’re someone who doesn’t need a fully paved road to get moving
• Fintech or crypto industry background preferred
• Consumer compliance experience (Reg E, prepaid/credit card) is a strong plus
• Familiarity with banking regulators and examination processes is a plus