Support Team Technical Lead in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Team Technical Lead in the United States.
This role is a senior technical leadership position within a managed support environment, combining hands-on IT expertise with mentoring and operational guidance responsibilities. You will serve as the primary escalation point for complex technical issues while also helping elevate the capabilities of the broader support team. The position requires strong expertise across Microsoft ecosystems, cybersecurity frameworks, and enterprise IT infrastructure, with a particular focus on compliance-driven environments. You will play a key role in ensuring solutions align with CMMC standards while supporting continuous improvement across support operations. In addition to resolving advanced incidents, you will actively contribute to training, documentation, and process standardization. The environment is highly collaborative and mission-driven, offering opportunities to influence both technical outcomes and team development.
- Act as the primary escalation point for complex IT support issues involving Microsoft 365, Azure, Active Directory, and security-related systems.
- Provide hands-on troubleshooting and resolution for advanced technical incidents requiring deep systems expertise.
- Mentor and coach support team members, helping them develop stronger troubleshooting, technical, and problem-solving skills.
- Ensure all support processes and solutions align with CMMC compliance requirements and cybersecurity best practices.
- Develop and maintain technical documentation, knowledge base articles, and standardized operating procedures for complex scenarios.
- Lead technical training sessions and knowledge-sharing initiatives to strengthen overall team capability.
- Collaborate with the Support Team Manager on team development plans and technical capability growth.
- Drive implementation of scalable, long-term solutions instead of short-term fixes across recurring technical issues.
- Support security and compliance efforts by working closely with security operations and governance teams.
- 5–10 years of experience in IT systems administration, technical support, or infrastructure engineering.
- U.S. citizenship with eligibility to obtain a DoD security clearance.
- Security+ certification (or higher), required at hire or within 12 months.
- Strong expertise in Microsoft 365, Azure, Intune, and Active Directory administration.
- Advanced experience with endpoint management, Conditional Access policies, and device compliance enforcement.
- Minimum 3+ years of experience managing or supporting GCC High environments.
- Solid understanding of cybersecurity principles and CMMC compliance requirements.
- Strong PowerShell and/or Python scripting skills for automation and system management.
- Deep knowledge of enterprise networking concepts, including DNS, DHCP, VLANs, and firewall configurations.
- Proven experience mentoring or training technical teams in a professional environment.
- Strong analytical and troubleshooting skills with the ability to solve complex infrastructure problems.
- Excellent communication skills for both technical and non-technical audiences.
- Nice to have: certifications such as CISSP, CISM, Azure certifications, or experience with NIST, DFARS, or ISO frameworks.
- Fully employer-paid medical, dental, and vision insurance for employees.
- Paid certification programs and ongoing professional training opportunities.
- Three weeks of paid vacation plus 10 paid holidays.
- 401(k) retirement plan with company match.
- Strong focus on work-life balance within a supportive team environment.
- Opportunity to work in a highly technical, compliance-driven support organization.
- Career growth into senior technical leadership and engineering roles.