PMS Quality Technician / Engineer in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a PMS Quality Technician / Engineer in the United States.

This role is focused on post-market surveillance activities within a medical device quality environment, ensuring that potential product issues are properly investigated, documented, and escalated when necessary. You will work closely with engineering teams to analyze reports of non-conforming devices and materials originating from clinical or patient feedback. The position plays a key role in maintaining product safety and compliance by supporting complaint handling processes and ensuring accurate documentation in quality systems. You will also contribute to the tracking, cleaning, and preparation of returned devices before further analysis or redistribution. Operating in a structured, regulated setting, this role requires strong attention to detail and a commitment to quality and patient safety. It is well suited for professionals who enjoy hands-on investigative work combined with quality system responsibilities in healthcare technology.

• Investigate suspected non-conforming medical devices and materials based on patient or clinical failure reports, in collaboration with engineering teams.
• Document complaint investigations accurately within designated complaint handling and quality management systems.
• Identify recurring product issues and escalate complaints when severity exceeds defined risk management thresholds.
• Perform cleaning, disinfection, and preparation of returned devices linked to active complaints.
• Support inventory management activities, including tracking and movement of devices back into the field when appropriate.
• Maintain compliance with quality processes, ensuring proper handling of all returned or suspect materials.
• Contribute to continuous improvement by providing feedback on product performance trends and recurring issues.

• High school diploma, vocational education, or bachelor’s degree (or equivalent combination of education and experience).
• 2+ years of experience in quality engineering, process engineering, safety engineering, or a related field preferred; entry-level candidates considered with a bachelor’s degree.
• Experience in the medical device industry is strongly preferred.
• Strong attention to detail with the ability to follow structured quality and compliance procedures.
• Good analytical and problem-solving skills for investigating product-related issues.
• Basic computer skills and familiarity with quality or complaint management systems.
• Ability to work effectively in a regulated, process-driven environment.
• Must meet physical, cognitive, and environmental requirements of the role in an office-based setting.

• Competitive hourly compensation ranging approximately from $27 to $42/hour, depending on experience and location.
• Eligibility for annual bonus and additional incentive programs.
• Comprehensive benefits package including health coverage, HSA contributions, and retirement savings (401k with company match up to 7%).
• Paid time off, education reimbursement, and employee stock purchase plan.
• Access to structured training and development within a global healthcare technology environment.
• Opportunity to contribute to product quality and patient safety in the medical device industry.
• Stable, office-based role with strong emphasis on compliance and structured processes.