Automotive Service Advisor in Grand Rapids, Michigan at The Sharpe Collection

Full-Time | Monday–Friday | NO WEEKENDS | Commission + Monthly Performance Bonuses First year realistic earnings to $55,000.

Are you looking to kickstart a rewarding career in the automotive business without sacrificing your weekends? SHARPE BMW/MINI is looking for a motivated, customer-focused Entry-Level Automotive Service Advisor to join our team.

This is the perfect opportunity to learn the industry by supporting our experienced Service Advisors, work with premium automotive brands, build strong customer relationships, and grow your earning potential - all while keeping your weekends free!

• NO WEEKENDS – Enjoy a Monday through Friday schedule.
• Performance-based compensation with monthly bonuses.
• First year realistic earnings to $55,000, with current service advisors' earning potential much greater.
• Work with premium BMW & MINI brands.
• Comprehensive training and career growth opportunities.
• An employee-focused team environment.

At SHARPE, how we work is just as important as the work we do. If these values sound like the way you like to work, you may be a great fit for our team:

• We work together.
• We choose a positive attitude.
• We do the right thing.
• We take responsibility.
• We take initiative.

• Assist current Service Advisors in greeting clients and providing an exceptional service experience.
• Work actively to keep the service lane inviting, efficiently and effectively managed.
• Support the team by listening to initial customer concerns, gathering vehicle information, and assisting with technical questions.
• Confirm service appointments, help schedule vehicles for service, and manage the daily appointment flow.
• Shadow experienced advisors to learn how to write and manage repair orders.
• Assist the team in keeping customers informed throughout the repair process.
• Observe and learn how to effectively explain recommended and completed services.
• Help follow up with customers to ensure their needs are met and satisfaction is high.
• Work alongside the service team to manage multiple customers and priorities in a fast-paced environment.

• No previous automotive experience required – we will train the right person!
• Outstanding customer service skills (retail or hospitality experience is a huge plus).
• Confident and professional communication.
• Strong organization and multitasking skills.
• Comfort with computers and technology.
• Initiative and follow-through.
• Ability to work well with technicians, customers, and fellow team members.
• A positive and professional attitude.

• Medical, dental, vision, and life insurance programs.
• 401(k) retirement plan with matching contributions.
• Wellness reimbursement program.
• Employee discounts on parts and service.
• Employee discounts on new and pre-owned vehicle purchases.
• Employee recognition programs.
• Training and professional development.
• Opportunities for career advancement.
• And did we mention... NO WEEKENDS.

If you’re a motivated individual looking for strong earning potential, a chance to work with premium brands, a supportive team to learn from, and your weekends back, we’d like to meet you.

Apply today with your resume and contact information. Interviews start immediately!