Terminal Manager- Albert Lea, MN in Albert Lea, Minnesota at Diesel Direct Inc

As the Lubes Warehouse Manager, you will lead the warehouse and driver team in all aspects of customer experience from answering the phone, taking orders, handling customer issues, etc.  Duties or delegation will include the purchasing function to insure proper inventory levels are maintained to meet customer needs and maintain inventory goals.  Manage dispatchers to meet Customer expectations and maintain company delivery KPI’s.  Manage multiple Tank Farms to insure safe operations and processes are followed by all employees. 

Responsibilities
• Communication and direction of the driver force with engagement and problem solving.
• Ensure policies, procedures, processes are trained and followed.
• Provide safety training, coaching, corrective action and observations.
• Works with dispatch to monitor planning board for efficient on-time deliveries.
• Provide excellent service experience for customers: investigate and take necessary action to quickly resolve customer service issues.
• Investigate all accidents, injuries, spills, mixes, security issues, unsafe conditions or other incidents to the QHSSE team.
• Create and maintain a Safety Culture; ensure all transportation operations comply with all facility, company, state and federal rules and DOT regulations.
• Assists with managing administrative deadlines, i.e. payroll, AP approvals, etc.
• Attend meetings and run in lieu of senior Manager as required.
• Perform other duties as assigned.
• Effectively uses time; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress.
• Great organizational skills with the proven ability to multitask and to “do what it takes” to get the job done.
• Excellent problem-solving and analytical skills, including critically evaluating information gathered from multiple sources.
• Ability to communicate effectively both verbally and in writing with all levels in the organization.
• Knowledge of the oil/fuel industry.

Skills
• Purchasing
• Warehouse management skills
• Ability to create standard Operating Procedure manuals and effectively develop and train employees
• Have MS Outlook, Work and Excel skills
• Must be self-motivated, maintain professional composure under high stress situations and have proficient communication skills
• Must have ability to work independently and also within a fast paced team environment
• Positive, professional, customer oriented attitude
• Ability to resolve escalated customer complaints and issues

Experience
• Bachelor’s Degree preferred with two-years experience or 3+ years equivalent experience.
• CDL A or B preferred.
• DOT and Hazardous training and experience preferred.
• Logistic experience preferred
• Experience or knowledge of the petroleum industry is ideal