Ski Valet in Park City, Utah at YotelPad Park City

The Ski Valet is responsible for creating a memorable experience for guests. They provide prompt and courteous service and familiarize the guests with essential r services and activities. Ski Valets will assist guests with their winter sports equipment and ensure a smooth skiing experience. They are responsible for tending to immediate guest needs and answering resort questions.

Job Responsibilities (but not limited to):

• Assist and greet guests in storage and retrieval of snow sports equipment
• Deliver excellent guest service
• Label Guest equipment for tracking and processing.
• Multi-task, with a strong attention to detail
• Offer guests local insight on mountain conditions, weather, ski trails, lift access points and dining option on property and around mountain
• Maintain the work area for appearance, organization, and operational effectiveness.
• Store guest Skis/Poles, boots and Ski bags upon request
• Answers guest questions about local area including shops, restaurants, Ski Mountains, and hotel.
• Work well with other departments to exceed guest expectations and perform tasks in a thorough and efficient manner.
• Perform special projects and other responsibilities as assigned. Assist other departments as appropriate to ensure a memorable guest experience.
• Ensure awareness and compliance to all company safety and security policies and procedures.
• Ensure employee and guest safety by proper training and maintenance of equipment and work area
• Maintain control in a high stress, fast paced environment ensuring guest expectations are met/exceeded

Qualifications:

• Maintain a working knowledge of products and trends within the industry
• Previous snow sport industry experience - preferred
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English required
• Commitment to exceptional customer service
• Multi-task, with a strong attention to detail
• Ability to work a flexible schedule; including nights, holidays and weekends required

What are YOTEL people like?

• Pro-active with a ‘can do’ positive attitude

• Likes to be busy, always looking for the next task or goal to achieve

• Great attention to detail in everything that they do
• Sociable and confident with each other and our guests
• Friendly, warm, and welcoming always
• Professional in their outlook, taking pride in their appearance, performance, and reputation
• Takes responsibility for their actions and those of the wider team
• Like to own problems and find solutions for the benefit of the guests and teams alike