Senior Product Manager at Suralink Inc – Salt Lake City, Utah

Suralink® is a fast-growing Software as a Service (SaaS) technology company looking for exceptional professionals to join our team. Our award-winning company has been recognized for growth, innovation, and culture, and over 500,000 companies worldwide have used our software. Our platform was built for accounting and other professional service firms, giving them a simple and secure way to request, receive, track, and manage their documents at scale. If you’re looking for a promising company where you can truly make your mark, we’d love to talk to you.

Who we are looking for:

We are seeking a highly motivated and experienced Senior Product Manager who thrives in a dynamic and fast-paced environment. The ideal candidate is a strategic thinker with a proven track record of launching successful products and driving business growth. You should be passionate about technology and deeply understand the SaaS industry. Excellent communication and collaboration skills are essential, as you will work closely with cross-functional teams to bring innovative solutions to market. If you are customer-focused, data-driven, and eager to make a significant impact, we want to hear from you!

Key Responsibilities:

• Lead Strategic Product Initiatives: Drive the planning and execution of product initiatives from concept to launch, ensuring alignment with business goals and market trends.

• Learn the CPA Domain: Develop a deep understanding of the CPA domain best to identify new product opportunities for our core users.

• Lead Key AI Product Initiatives: Combine a deep understanding of the problem space with generative AI solutions to help CPAs do their jobs better and faster.

• User-Centric Research: A deepl understanding our core users and Incorporate user feedback, concept testing, and usability testing into an iterative development process.

• Collaborate Across Teams: Work with design, engineering, product marketing, and sales teams to align on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities.

• Deliver High-Quality Products: Ensure products meet user needs while mitigating business risks in value, feasibility, and usability.

• Measure Business Impact: Build products with business outcomes in mind, and then measure whether those outcomes occur.

• Develop Product Vision: Define and communicate the long-term vision of your product area and translate that into executable roadmaps.

• Train Internal Teams: Educate sales, support, and consulting teams on new technology to ensure they can sell, troubleshoot, and use it effectively.

• Stay Informed on Industry Trends: Monitor industry trends, new technologies, and competitor activities to inform product strategy and innovation.

Experience and Professional Qualifications:

• Product Management Experience: 8+ years in product management, preferably in enterprise-level software-as-a-service.

• Generative AI or ML Experience: 2+ years of experience working with and delivering GAI or ML solutions to the market.

• Product Analytics Experience: Hands-on experience with product analytics software (e.g., Amplitude, Mixpanel, FullStory, Heap, Pendo) is preferred.

• Proven Leadership: A pragmatic leader with a growth mindset, capable of driving strategy and fast-paced execution.

• Business Case Development: Ability to establish business cases, validate hypotheses, and grow features from inception to market scalability.

• Customer Focus: Passion for constant optimization and improvement, steadily focusing on customer experience.

• Cross-Functional Influence: Proven success in influencing peers across cross-functional teams in a highly matrixed global organization environment.

• Executive Presence: Strong executive presence and excellent communication skills.

At Suralink, our values guide everything we do:

• Customer Obsessed: We seek to understand those we serve deeply and are committed to serving them better than anyone else.

• Passionately Motivated: We care about what we do, which drives us to work hard, show grit, and go above and beyond to achieve great outcomes.

• Constantly Improving: We are eager to learn and grow. Challenges are opportunities to innovate and enhance our solutions.

• Team Focused: We know that our success is built together. We support one another and celebrate team achievements.

• Highly Reliable: We demonstrate good judgment, honor our commitments, and are accountable for our results.

Why Suralink?

There’s a lot to love about working at Suralink! Here are a few of the benefits you can expect:

• Remote-friendly policy

• Medical/vision/dental insurance

• Life, short-term disability, and long-term disability insurance

• Generous Paid time off, including flexible floating holidays that you choose

• Parental leave

• Professional development allowance

• Community involvement