Outpatient Access Specialist at Jones Memorial Hospital – Wellsville, New York
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About This Position
Statement of Purpose/Position summary
To register patients in an efficient and accurate manner, following hospital policy and procedure. Ensures that accurate
patient information is obtained and keyed into the computer system. Receive visitors and patients, ascertain their needs
and direct them accordingly. The receptionist will work closely with staff, patients, medical staff, insurance companies, and other hospital and URMC employees. Courteously assists patients, patient families, and visitors as needed. Utilizes good communication skills. Demonstrates superior customer service skills and adheres to the JMH Standards of performance. Functions as a calming influence during high volume/high stress periods. Performs various hospital communications and clerical duties.
MAJOR TASKS, DUTIES AND RESPONSIBILITIES: May do some or all of the duties described below based on their orientation and competency.
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- Greets patients; determines their needs; minor triage to asses if Urgent Care appropriate; designate appropriate waiting area based on reason for visit.
- Registers patient(s) in Epic/EMR with correct demographic and insurance information; confirms primary and secondary payers using established guidelines. Obtains consents as appropriate. Enters patient information into EMR. Checks insurance eligibility; uses two patient identifiers at all times.
- Registers Occupational Medicine person(s) in Systoc system with proficiency to include demographics, KIOSK, appropriate vendor code, DOT exams, document payment receipt, obtains appropriate consents.
- Performs a variety of clerical duties such as keyboarding, copying, scanning, filing, delivering messages, etc. Answers telephone promptly, receives and transmits messages.
- Performs duties and assists providers as part of the Urgent Care team. Takes part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance position patient experiences and quality delivery of care.
- Participates in quality improvement initiatives as part of the specialty practice team.
- Orders office supplies (non-clinical).
- Attends monthly staff meetings.
- Willingly assists in orientation of new employees
- When Staffing needs dictate, may work an alternate shift or be scheduled to work on an on-call basis. Employees scheduled on call must report within 30 minutes of receiving a call.
- Maintains a clean, safe, orderly work area.
- Cleans rooms/chairs between patients, if needed.
- Monitors department waiting area. Ensures waiting room area is neat and tidy.
- Maintains patient confidentiality at all times
- Completes all registration information necessary for assigned insurance, i.e. Medicare Secondary Payer Questionnaire, VA patients, etc.
- Collects co-pays at time of service or provides patient with instructions on prompt payment of co-pay.
- Maintains accurate logging and receipting of all monies collected. Closes Cash Drawer daily. Reconciles cash bag. Completes Cash Bag Audit sheet.
- Maintains current knowledge and skills of all software required for the department; including but not limited to eRecord, Systoc, and all on-line verification systems.
- Scans Medical Records/Charts to HIM utilizing On Base; scans Occ Med/Systoc records to appropriate JMH Shared drive.
EDUCATION: High School Diploma or equivalent. Two years of college or specialized training. An equivalent combination of training or experience will substitute. Computer experience is required. Will be required to go to URMC to complete their training for the registration process.
EXPERIENCE: One-year experience in general healthcare. Need to demonstrate accurate record keeping as well as excellent organization skills, being mindful to detail. Requires excellent customer service skills. Receptionist II requires additional experience of at least 3 years beyond requirements indicated above.
CONTACTS: Frequent contact with employees, patients, visitors and public.
PHYSICAL DEMANDS: Sitting, standing, walking most of the day. Occasionally lifting medium to heavy weight. May be exposed to blood and body fluids.
WORKING CONDITIONS: Office environment with exposure to patient care.