Rehab Front Desk Coordinator in Concord, Massachusetts at Emerson Hospital

The Rehab front desk coordinator is responsible for acting as a liaison between the patient/client and the Rehab Network. He/She will handle high call volume as well as direct patient reception and medical and rehabilitation provider communication. Success in this role requires ability to work as a team to prioritize patient care and expectations. Must maintain a calm and professional demeanor as well as ensure efficiency and exemplary patient/customer satisfaction in a busy clinical atmosphere.

Minimum Qualifications

• Education
  • Associates degree or medical certification preferred
  • Exposure to medical terminology preferred
• Experience
  • 2-3 years’ experience in patient or customer service role
  • Proven patient/customer service with focus on quality and efficiency
  • Has demonstrated the ability to multitask in a fast paced environment
  • Proficient in Microsoft Word/Outlook
  • Knowledge of Redock strongly preferred
• Licensure and/or Certification
  • Medical terminology preferred
• Skills
  • Uses positive language
  • Excellent customer service skills.
  • Team oriented, team builder
  • Patience
  • Comfortable in a busy environment
  • Ability to change job functions from phone to direct patient contact
  • Ability to prioritize
  • Attentiveness
  • Must be able to read, write, and communicate in English.
  • Computer skills required.
  • Ability to maintain confidential information.