ACCOUNT COORD - MARKETING at Aultman Health Foundation – CANTON, Ohio

PURPOSE OF POSITION:

The primary purpose of the Account Coordinator is to facilitate the smooth implementation of a new group to the AultCare system and to provide service and post-sale support to client groups ensuring renewal of coverage and supporting AultCare's 98% retention rate.

RESPONSIBILITIES & EXPECTATIONS:

· Function as the AultCare contact person for the client

· Possess an in-depth knowledge of each assigned account's status, benefits, claims, reinsurance and ongoing issues.

· Provide timely problem resolution for clients.

· Manage large account implementation, plan design and enrollment process.

· Assist clients in decisions related to plan design changes and interact with other AultCare departments to bring about changes.

· Conduct benefits enrollment meetings at client locations to encourage employee understanding of the plan's benefits and the AultCare story.

· Conduct service audits to rate our performance for each of the functional areas of AultCare for responsiveness, ability to solve problems accurately, timeliness, etc.

· Accompany the Account Executive in the delivery of the renewal that sets forth the fees and premium, if applicable, for the next plan year.

· Accompany the Marketing Representative and/or Broker to pre-sale meetings, as needed, to provide operational and technical knowledge.

· Develop presentations for clients and enrollees as needed.

· Process Improvement: Continuously reviews, recommends and implements improvement steps, as needed or directed.

· Seeks supervisory guidance/approval as appropriate.

· Portrays professional image: follows dress code; communicates with internal and external customers in a professional manner, including appropriate verbal and written grammar.

· Promotes and demonstrates professional standards to enhance the development of the department.

· Practices ethical conduct.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and is not a detailed description of all the work requirements that may be inherent to this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. AultCare is an EEO/AA Employer M/F/Disability/Vet.

QUALIFICATIONS:

· Education: Bachelor's Degree preferred.

· Experience:

o Minimum two years of insurance and benefits experience.

o Excellent written and verbal communication skills

o Excellent problem-solving skills

o Ability to manage multiple tasks simultaneously and to prioritize

o Understanding of client service, eligibility and claims issues

o Working knowledge of Microsoft Word and Power Point.

WORKING CONDITIONS:

· Office environment with moderate noise level.

· Frequent sitting, use of hands/fingers across keyboard or mouse, and long periods working at a computer.

· Occasionally walking, standing, twisting/turning and reaching upward or forward during work day.

· Will be required to use personal vehicle for visits to clients, mileage will be reimbursed.