Participant Services Associate in Escondido, California at Navia Benefit Solutions

• High School Diploma or GED.
• Some college preferred, equivalent experience accepted.
• Provide Excellent Customer Service:
  • Patience – The ability to stay patient when the participant is confused and frustrated meanwhile taking the time to truly figure out what they want
  • Attentiveness – The ability to really listen to the participant is crucial for providing great service
  • Clear Communication Skills – The ability to get to the problem at hand quickly, and clearly communicate with customers, keep it simple and leave nothing to doubt
  • Positive Attitude – Maintain an optimistic persona despite dealing with people who may be pessimistic
• Competent and Effective on internal skills: Able to effectively handle inbound calls and emails in at least 1-2 service areas.
• Effective Delivery of Varied Communication Styles: Ability to understand your own natural style of communication and adapt that style to varied communications styles of others to ensure effective communication occurs.
• Multitasking: The ability to approach multiple tasks and clearly establish which task is more important than others, then immersing yourself in your immediate task, but not forgetting about what remains to be done next.
• Effective Writing: The ability to craft a succinct response that addresses simple to complete inquiries in a tone that is appropriate for the intended audience, using proper organization, phrasing and grammar. Typing speed of at least 35 WPM.
• Team Player: The ability to willingly work in cooperation with others. This means being accountable, the team counts on each member to be at work every day for work to be distributed fairly and to maximize customer service. Punctuality, this includes arriving to work on time and taking breaks and lunches on time to ensure that no individual team member is being inundated with calls because someone didn’t take their break on time. Maintain an encouraging and optimistic attitude, negative energy spreads like wildfire. Maintaining an encouraging and optimistic attitude is key to creating a collaborative and thriving environment.

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.