Patient Access Specialist I at CAN Community Health – Orlando, Florida

CAN Community Health is now hiring a Patient Access Specialist I

Schedule: Full-Time | Day Shift | Monday-Thursday 8:00 am - 5:00 pm Friday 8:00 am - 12:00 pm

Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.

We have received recognition for more than six (6) years NPT's Best Non-Profit to Work for Award.

Why You’ll Love It Here

• Competitive pay
• Generous paid PTO and Sick time
• 11 Paid Company Holidays
• Paid training and certification support
• Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.
• Tuition Reimbursement Plan
• Other voluntary plans are available to support you and your family
• Career growth opportunities in a supportive environment

What You’ll Do

The Patient Access Specialist plays a vital role in supporting access to prescribed medications and comprehensive care for patients living with HIV and related conditions. This position facilitates coordination between prescribers, patients, pharmacy services (including 340B), and financial assistance programs to ensure timely, affordable access to treatment.

The Patient Access Specialist functions as a liaison to promote medication adherence by providing patient education, resolving insurance or cost-related barriers, assisting with prior authorizations, and supporting prescription renewals and refills. In collaboration with the care team, the Patient Access Specialist also identifies and addresses social determinants of health that may impact access to care or adherence.

Additionally, the role supports therapeutic outcomes by monitoring medication access issues, guiding providers through formulary and coverage requirements, and connecting patients to manufacturer copay and patient assistance programs. The ideal candidate is detail-oriented, compassionate, and experienced in navigating pharmacy operations, HIV care systems, and the broader healthcare landscape with a focus on equity and patient-centered advocacy.

• Uphold CAN’s mission, vision, and values to foster a compassionate, patient-centered care environment that supports equitable access to medications and services.
• Adhere to and promote compliance with CAN policies and regulatory standards to ensure safe, ethical, and high-quality care delivery.
• Identify and assist patients in overcoming barriers such as insurance coverage gaps, medication costs, transportation, and social determinants of health (Housing, transportation or food insecurities) affecting medication adherence.
• Educate patients on HIV care services and CAN-Owned pharmacy options, including 340B benefits, to empower informed, cost-conscious healthcare decisions.
• Maintain accurate and timely documentation of medication access interventions, follow-ups, and outcomes to support care coordination and program compliance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education/Professional:

1. Bachelor’s degree in public health, Healthcare Administration, Social Work, Psychology, Biology, Global Health, or related field and/or three (3) year minimum of relevant work experience
2. Minimum 1-2 years relevant experience (Ryan White, Case Management, Prevention, Pharmacy Technician, etc.)
3. Familiarity with HIV services, Ryan White Program, ADAP, and/or 340B pharmacy preferred.
4. Bilingual in Spanish or Creole.
5. Must be able to operate a motor vehicle and have valid insurance and driver’s license.

Must be able to pass a Level I and Level II Background check as required. https://info.flclearinghouse.com/

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.