Customer Service Specialist I - Maitland, FL (In Office) - Bilingual in Spanish in Orlando, Florida at EMPLOYERS (NYSE:EIG)
Explore Related Opportunities
Job Description
Start Date: March 23, 2026 | Pay: $20.50/hr ($21.50/hr bilingual Spanish)
100% In-Office | Call Center Environment - bilingual (Spanish)
Join EMPLOYERS®, a fast‑growing leader in workers’ compensation insurance, and help us deliver outstanding customer support to small businesses nationwide!
What You’ll Do
Deliver exceptional customer service via inbound/outbound calls, email, and chat
Answer questions, provide accurate information, and resolve customer issues
Document interactions and follow established procedures
Assist customers with online account access and system navigation
Meet quality and performance goals in a fast-paced environment
What We’re Looking For
1+ year call center or office customer service experience
Strong communication, multitasking, and problem‑solving skills
Comfortable working in a structured call center setting
Proficient with Outlook, Word, Excel, and general PC navigation
High attention to detail, accuracy, and professionalism
Bonus: Bilingual English/Spanish, insurance/workers’ comp knowledge, experience with cloud-based ACD/CRM or Five9
Why You’ll Love Working Here
Competitive hourly pay + bilingual differential
Comprehensive benefits package with 401(k) + match
Engaging, collaborative culture built on integrity, innovation, and customer focus
Opportunities to grow your skills and build your career
Important
Must be bilingual in Spanish
Must be able to work onsite in Maitland, FL, full time
Must be available without interruption for the first 2 weeks of training
Minimal travel; mostly sedentary role with standard office equipment
Explore our benefits: https://www.employers.com/careers/our-benefits-and-perks/
What You’ll DoDeliver exceptional customer service via inbound/outbound calls, email, and chat
Answer questions, provide accurate information, and resolve customer issues
Document interactions and follow established procedures
Assist customers with online account access and system navigation
Meet quality and performance goals in a fast-paced environment