Customer Service Specialist I - Maitland, FL (In Office) - Bilingual in Spanish at EMPLOYERS (NYSE:EIG) – Orlando, Florida
EMPLOYERS (NYSE:EIG)
Orlando, Florida, 32804, United States
Posted on
Updated on
Recently UpdatedSalary:$20.50 - $21.50/hrIndustries:InsuranceJob Function:Customer ServiceEmployment Type:Full-TimeExperience Level:1-2 YearsMinimum Education:H.S. Diploma/Equivalent
About This Position
Customer Service Specialist I (In‑Office – Maitland, FL) -Must be bilingual in Spanish
What You’ll Do
What We’re Looking For
Why You’ll Love Working Here
Important
Start Date: March 16, 2026 | Pay: $20.50/hr ($21.50/hr bilingual Spanish)
100% In-Office | Call Center Environment - bilingual (Spanish)
Join EMPLOYERS®, a fast‑growing leader in workers’ compensation insurance, and help us deliver outstanding customer support to small businesses nationwide!
What You’ll Do
- Deliver exceptional customer service via inbound/outbound calls, email, and chat
- Answer questions, provide accurate information, and resolve customer issues
- Document interactions and follow established procedures
- Assist customers with online account access and system navigation
- Meet quality and performance goals in a fast-paced environment
What We’re Looking For
- 1+ year call center or office customer service experience
- Strong communication, multitasking, and problem‑solving skills
- Comfortable working in a structured call center setting
- Proficient with Outlook, Word, Excel, and general PC navigation
- High attention to detail, accuracy, and professionalism
- Bonus: Bilingual English/Spanish, insurance/workers’ comp knowledge, experience with cloud-based ACD/CRM or Five9
Why You’ll Love Working Here
- Competitive hourly pay + bilingual differential
- Comprehensive benefits package with 401(k) + match
- Engaging, collaborative culture built on integrity, innovation, and customer focus
- Opportunities to grow your skills and build your career
Important
- Must be bilingual in Spanish
- Must be able to work onsite in Maitland, FL, full time
- Must be available without interruption for the first 2 weeks of training
- Minimal travel; mostly sedentary role with standard office equipment
Explore our benefits: https://www.employers.com/careers/our-benefits-and-perks/
What You’ll Do- Deliver exceptional customer service via inbound/outbound calls, email, and chat
- Answer questions, provide accurate information, and resolve customer issues
- Document interactions and follow established procedures
- Assist customers with online account access and system navigation
- Meet quality and performance goals in a fast-paced environment
Scan to Apply
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Job Location
Orlando, Florida, 32804, United States
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Job Location
This job is located in the Orlando, Florida, 32804, United States region.
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