Customer Service Representative at SupportNinja – Maryland

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

Respond promptly and professionally to customer inquiries via phone, email, and/or chat

Provide accurate information about products and services to customers

Resolve customer issues in a timely and efficient manner

Follow up with customers to ensure that their issues have been resolved to their satisfaction

Properly and accurately document customer interactions in the organization’s CRM

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as needed

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

At least 1 year of Customer Service experience (Phone - Inbound/Outbound and email)Great Communication skillsAppointment Setting experience

Preferred qualifications:

Sales ExperienceHas passion for sports (soccer)Ninja Perks and Benefits

Competitive compensationMedical, dental and vision insurancePaid time off, birthday leaveOpportunities for skills training and personal and professional developmentEmployee Referral ProgramExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/YAxZzMGegqevl0fHWIPMP

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.