Account Specialist at Dynatech International LLC – PALM BAY, Florida

Company Overview:

Established in 1973, Dynatech International is a Commercial and Defense supply chain company providing long term, complex procurement, engine overhaul, rotable and repair management services, manufacturing, and kitting solutions across land, air, sea, and space programs. Dynatech’s proprietary database, the Defense Logistics Management System (DLMS®), empowers us to mitigate supply chain risk, and provide quality supply chain solutions in a cost-effective manner that enhances operational readiness for over 2,000 weapons systems and platforms.

Position Description:

The Account Specialist provides a supporting role for account management of one or more customer accounts. Completes supporting activities as directed by the Account Manager. Works closely with key personnel within the customers' purchasing and program support departments. Assist with the coordination, control and monitoring of the company's delivery of purchased items to the customers.

Primary Responsibilities:

• Receives and processes RFQs from the customer accounts across multiple media, to include web-based portals and emails.
• Completes market research and analyses to identify potential sources to satisfy RFQ items; updates the results in the sourcing database
• Establishes the estimated value and desired priority for all RFQs and RFQ items, and coordinates the value and priority with the Sourcing Dept.
• Requests and coordinates final sourcing of RFQ items with the Sourcing Dept.
• Tracks the status and progress for sourcing efforts to ensure as many RFQ items as possible are effectively sourced.
• Provides feedback to the Sourcing Dept when sourcing activities are not effective or timely.
• Coordinates resolution of perceived sourcing problems that might impede timely quoting.
• Submits timely and compliant quotes to customers' RFQs after appropriate approval.
• Receives and resolves questions or concerns raised by customer buyers related to submitted quotes.
• Follows up with customer buyers to track progress on assessment and award of submitted quotes.
• On successful award for submitted quotes, receives the Customer's Purchase Order (CPO) and initiates a Sales Order (SO).
• Coordinates with the Sourcing and Contracts Depts to process Sales Orders.
• Upon request of the Sourcing and Contracts Depts, provides feedback and coordination with the Customers' Buyers for any identified issues with the Purchase Order or Purchase Order fulfillment.
• Coordinates with the Logistics Dept and Quality Control (QC) for drop shipments.
• Provides Customer Buyers with timely and accurate status of all open purchase orders, including any customer requested/provided standard reports and webpage portals.
• Initiates and processes all Customer-unique and required shipping forms/labels and provides these to the Logistics Dept for shipment of items to the customer.
• Participates in continuous process improvement initiatives to enhance the effectiveness and efficiency of account management and delivery fulfilment.
• Receives and reviews Supplier Performance Rating information provided by customers; completes root-cause analysis of deficient performance; coordinates with the customer to update/correct the ratings when appropriate

Experience, Knowledge, and Skill Requirements:

• High school diploma or equivalent.
• Previous experience in administrative or support roles, preferably in a sales or supply chain environment preferred but not necessary.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational and multitasking skills.
• Strong attention to detail and accuracy.
• Effective communication skills, both written and verbal.
• Ability to work collaboratively in a team and independently when required.
• Adaptability and the ability to thrive in a fast-paced, dynamic work environment.