Customer Service Representative in Kennesaw, Georgia at Hawthorne Global Aviati

Ascension FBO – Customer Service Representative

ARE YOU INTERESTED IN WORKING IN AVIATION?

Are you interested in working in the business aviation industry, and do you enjoy a culture that is customer-centric? As a Customer Service Representative, you will be an integral part of providing an outstanding customer experience.

Job Responsibilities:

Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.Coordinate aircraft services such as fuel and hangar storage.Effective communication with team members via radio and other means of communication.Pro-active interaction with customers to ensure their experience is positive.Educate customers on pricing and programs.Process customer invoices.

Position Requirements:

Minimum 2 years of customer service experienceHigh School Diploma or General Education Degree (GED). Polished and professional demeanor.Team player with a collaborative attitude.Ability to thrive in an environment with strong standard operating principles, a customer-centric and safety-first culture.Excellent interpersonal and verbal communication skills. Good working knowledge of MS Word and MS ExcelStable job history

Physical Requirements:

Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.May be required to work overtime, nights, and weekends.