Barista/FOH at Black Fox Coffee – New York, New York

Title: Barista/FOH

Function: Onsite, Tipped, Non-Except

Reports to: Area Manager, Operations

Uniform: Plain white or off white collared long-sleeve or short-sleeve collared shirt. Company cap, company apron, dark bottoms and closed-toed shoes.

Requirements:

• 18+ years of age
• 2 years of work experience as a Barista in an establishment of similar standard and quality to Black Fox Coffee.
• The Barista/FOH is required to have a minimum of 24 hours a week of availability.
• Ability to stand and work in service for up to 10 hours a day
• Ability to squat, reach, bend, and lift up to 50 lbs unassisted.
• Passion for providing an exceptional hospitality experience, guests above all else.
• Ability to work quickly and efficiently, with quality assurance being a constant focus.
• Upbeat attitude and works well within a small team.
• Ability to take direction, receive coaching and feedback, and strive to execute at a high level.
• An enthusiastic love of coffee and food, and willingness and ability to learn extensively about the products we serve.
• Quality-focused, detail-oriented, and reliable.
• Ability to read, write, and converse in English at a conversational level during work times when communicating with English-speaking guests and coworkers.

Responsibilities:

• Taste everything!
  • Always be informed about what coffees are being served each day and what they taste like.
    1. What are the coffee’s origins and processing?
    2. Who roasted the coffee?
    3. Is this coffee more “classic/milk friendly” or “fruit-forward/vibrant”?
• Greet, serve, and engage with guests in an upbeat, friendly, and professional manner.
• Provide exceptional hospitality experiences to all, guests above all else.
• Maintain a keen general awareness of guests and their presence in the cafe.
• Speak to guests about our full offering (coffee, tea, grab and go, pastries, meals), answer questions, and provide guidance and advice as required.
• Process orders and take payment for goods via the POS system.
• Ensure complete knowledge and adherence to company recipes, procedures, and standards.
• Keep the shop clean and tidy, regularly and consistently moving around the space to maintain cleanliness, organization, and visual appeal.
• Work autonomously within a team, adhering to Black Fox’s processes and procedures to operate within the venue.
• Prepare, brew, and monitor coffee levels and quality, striving to serve all coffee within the target time of 3 minutes
• Utilize equipment correctly and safely according to Black Fox procedures and policies at all times
• Count cash and reconcile the register at the beginning and end of shifts, recording cash drops as per company standards
• Utilize store opening and closing checklists each day, ensuring processes are completed to company standards.
• Check Slack daily before and during shifts to keep updated with service and operations information.
• Communicate regularly with colleagues via Slack, following the guidance and direction being shared.
• Maintain Department of Health (DOH) standards at all times. (sanitizer buckets, temp logs, time stamps, uploading images to Slack, cleanliness, sanitation, food safety and preparation, FIFO, etc)
• Complete restocking, cleaning, and prep tasks regularly, as required.

This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.