Senior Member Service Representative-Southfield at People Driven Credit Union – Southfield, Michigan

Are you People Driven? If so, join the People Driven Credit Union Team as a Full Time Senior Member Service Representative in our Headquarters branch! You will be at the forefront of enhancing member experiences, immersed in a member-focused environment that values problem-solving and empathy. This onsite role in Southfield, MI allows you to engage directly with members, cultivating meaningful relationships while honing your skills in the credit union industry.

On top of our competitive pay rates, you will receive great benefits such as employer paid Medical, Dental and Vision for you, with a low cost share to add dependents. An Employer sponsored 401(k) program, Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts are also included. Join us to create meaningful financial solutions and be part of a dynamic team that is truly people-driven.

As a Full Time Senior Member Service Representative at People Driven Credit Union, you will play a vital role in delivering exceptional service to our members. Your primary responsibilities include efficiently handling transactions as both a Teller and Member Service Representative, ensuring that each member is served promptly and professionally. You will assist members with inquiries ranging from basic account questions to complex issues related to insurance, interest rates, and service charges, all while adhering to disclosure requirements and consumer privacy policies.

Additionally, you will open new share, certificate, and IRA accounts, and perform various account functions such as transfers, deposits, and withdrawals. Your proactive approach will also involve cross-selling credit union services, helping to meet the diverse needs of our community while fostering long-term member relationships.

To excel in this position, a blend of essential skills and experience is crucial. Previous experience in Member Service and Teller roles is required, as it equips you with the knowledge needed to navigate member interactions with confidence. Strong interpersonal skills are necessary to effectively communicate and empathize with members, handling inquiries with professionalism and care. You must be detail-oriented to ensure all transactions are conducted accurately and in compliance with regulations.

If this sounds like the right position for you, go ahead and apply. Good luck!

Previous Member Service and Teller experience is required.

Must be able to pass background and drug screening.