Operations Coordinator - Trade Shows & CRM (Part-Time) at WTIwireless – Calabasas, California

The Operations Coordinator supports the day-to-day operational needs of the sales and customer support teams. This role focuses on coordinating trade shows, maintaining CRM data accuracy, supporting operational processes, and assisting with cross-functional projects that help the business run efficiently.

The position works closely with Sales, Customer Support, and leadership to ensure operational workflows and customer data remain organized and effective.

Key Responsibilities:

Trade Shows (Primary Focus)

• Coordinate all logistics (booking, vendors, travel, materials)
• Manage pre-show prep and post-show wrap-up

Sales Support & CRM (Zoho)

• Upload and organize leads
• Send follow-up emails and set sales activities
• Maintain clean, accurate data

Operations Support

• Assist with shipping and order fulfillment (separate days)
• Help receive and prep inventory (labeling, light assembly)
• Provide light customer support backup (route calls, take messages)

Process Documentation

• Document workflows and SOPs
• Support organization of internal processes

Skills & Qualifications

• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and tasks
• Comfortable working with spreadsheets and CRM systems
• Strong communication and collaboration skills
• Ability to learn new systems and processes quickly
• Positive attitude and willingness to support various operational needs

General Expectations

• Take ownership of assigned responsibilities and ensure tasks are completed accurately and on time.
• Communicate proactively with leadership and team members when support or clarification is needed.
• When core responsibilities are up to date, proactively seek additional work or opportunities to support the team.
• Maintain a positive, collaborative attitude while supporting operational needs across the organization.