Medical Team Manager, RN Experience in Phoenix, Arizona at Redirect Health Inc

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

No monthly premiumsNo deductiblesNo surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over PeopleWe are always helpful, friendly, and human.

Own It to CompletionIf we take something on, we see it through.

Always Improve & AdaptWe learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”We lead with solutions and figure out the rest.

Succeed as a TeamWe win together through trust and collaboration.

Detest Waste & Unnecessary ComplexityWe remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

About This Role

Care Team Manager (RN) exists to lead and support Medical Assistants while providing clinical guidance to ensure care is delivered efficiently, accurately, and with compassion. This role serves as a critical bridge between clinical care and operations—helping teams deliver a seamless, high-quality experience for every member.

In this role, you will:

Lead and develop a team of Medical Assistants, providing real-time support, coaching, and clinical guidancePartner closely with providers and care teams to ensure coordinated, efficient, and patient-centered careSupport clinical decision-making and help guide teams through more complex or sensitive situationsImprove how care is delivered by identifying gaps, removing friction, and optimizing workflowsDirectly impact member experience by ensuring care is timely, accurate, and easy to navigate

This is a hands-on role for someone who:

Enjoys developing people and supporting clinical teams in real timeBrings strong clinical judgment and is comfortable guiding othersThrives in a fast-paced, evolving, and highly collaborative environmentIs comfortable balancing day-to-day team support with process improvement and problem-solvingTakes ownership and follows throughWants their work to make a meaningful impact on both team performance and member careWhat You’ll Do

In this role, you will:

Lead and develop Medical Assistants through hiring, training, coaching, and ongoing supportCoordinate care by partnering with providers, case managers, and care teams to ensure a seamless member experienceOptimize operations by identifying inefficiencies and implementing scalable solutionsStandardize workflows, SOPs, and documentation practices to improve consistency and qualitySupport escalations by stepping in on complex or sensitive cases requiring leadership oversightDrive accountability by monitoring performance metrics and ensuring consistent team outputCollaborate with Claims, Care Logistics, Customer Success, and other cross-functional teams

A strong performer in this role is known for:

Leading with empathy while holding high standardsSimplifying complexity and removing barriers for both team members and patientsUsing data to inform decisions while staying focused on peopleConsistently improving team performance and care deliveryHow Success Is Measured

Success in this role is measured by:

Team performance, engagement, and development of Medical AssistantsConsistency and quality of care support delivered to membersImprovements in workflow efficiency and operational effectivenessTimely resolution of escalations and complex casesEffective collaboration across clinical and operational teamsWhat We’re Looking For

We’re looking for someone who:

Active, unrestricted Registered Nurse (RN) license3+ years of clinical experience (care coordination, triage, case management, or similar preferred)2+ years of leadership or supervisory experienceStrong clinical judgment and ability to guide care decisionsProven ability to coach, develop, and lead teamsExcellent communication and problem-solving skillsComfortable working in a remote, tech-enabled environmentA people-first mindset with a passion for helping othersMust be based in the Phoenix, AZ area or able to reliably commute to an in-person work environment.Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll EarnSalary: $100,000-$110,000 per yearFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thingThis is an in-person position located in Phoenix, AZReady to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

The pay range for this role is:100,000 - 110,000 USD per year(Phoenix)