Executive Director at Telos – Orem, Utah

Job Description: Executive Director

Time commitment: 40 Hours Per Week

Reports to: CEO

Job Status: Full-Time, Salaried, Exempt

The Executive Director provides strategic leadership and operational oversight for the Telos U and Geneva programs. This role is accountable for overall program performance, including financial management, resident care, regulatory compliance, accreditation standards, business development, and revenue optimization. The Executive Director fosters a culture of trust, collaboration, and excellence while ensuring a dignified, professional, and client-centered treatment environment for both clients and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Culture

• Cultivate a culture of trust, accountability, and collaboration among employees, leadership, and board members.
• Promote strong working relationships and alignment across all Telos companies.
• Provide leadership and administrative oversight for all departments and program operations.
• Facilitate regular leadership and management meetings, including Leadership, Post-Mortem, Retention, and Treatment Delivery meetings.
• Maintain a visible leadership presence through regular on-site engagement and “management by walking around.”
• Attend weekly Board meetings.

Operational Oversight

• Directly supervise Program Managers/Directors, Nursing Supervisor, Clinical Director, Food Service Supervisor, and other management staff.
• Ensure all clinical, residential, and support services are delivered in accordance with Telos policies, clinical models, and Master Treatment Plans (MTP).
• Oversee admissions operations to ensure identification of qualified candidates and confirmation of financial responsibility.
• Ensure emergency preparedness, crisis response readiness, and compliance with emergency procedures.

Financial Management

• Maintain full fiscal accountability for program performance, including census management, revenue generation, expense control, and adherence to approved budgets.
• Collaborate with the Controller and Chief Operating Officer to develop annual budgets for leadership and board approval.
• Regularly review financial statements and monitor monthly and quarterly budget performance, ensuring financial targets are met or exceeded.
• Identify and implement strategies to improve revenue, control costs, and enhance operational efficiency.

Compliance, Quality & Risk Management

• Ensure full compliance with all licensing, contractual, regulatory, and accreditation standards.
• Maintain current policies and procedures that meet or exceed regulatory requirements.
• Develop and oversee a system-wide quality improvement plan focused on service effectiveness, client outcomes, and operational performance.
• Ensure timely completion and submission of required documentation, including fire drills, health and safety audits, emergency drills, and data reporting.
• Adhere strictly to HIPAA and confidentiality requirements in all communications and documentation.

Staff Development & Human Resources

• Partner with the Director of Human Resources to ensure consistent application of employment policies, evaluations, grievance processes, and disciplinary actions.
• Ensure all staff receive required training and demonstrate competency in their assigned roles.
• Support leadership development and succession planning within management teams.

Business Development & Stakeholder Relations

• Build and maintain strong partnerships with referral sources, funding entities, and external stakeholders.
• Collaborate with the outreach team to execute strategic growth and referral development plans.
• Monitor satisfaction of referral sources and ensure coordinated communication between outreach, admissions, and clinical teams.
• Participate in industry presentations, travel, and active outreach.
• Promote Telos services and support the expansion and sustainability of existing and new program offerings.

Additional Responsibilities

• Demonstrate strong organizational skills, sound judgment, and the ability to prioritize and complete responsibilities efficiently.
• Perform other related duties as assigned.

PREFERRED QUALIFICATIONS

• Minimum of 8 years of experience in a residential treatment setting
• Minimum of 5 years of leadership experience
• Excellent crisis management and stress management
• Excellent ability to influence systemic change
• Working knowledge of the Telos philosophy and mission statement
• Excellent leadership and interpersonal relationship skills
• Team-centered personality/approach