Veterinary Customer Service Representative in Leesport, Pennsylvania at Leesport Animal Hospital

Leesport Animal Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital—supporting clients, patients, and the medical team every day.

Position SummaryThe Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people.

Requirements/Duties will include but may not be limited to:

Greetings, checking in, and checking out clients

Provide compassionate care to all patients

Required to know policies, procedures, and clinical processes

Answer phones calls, emails, texts, and process any messages

Book, confirm, and manage appointments, surgeries, and procedures

Taking food and prescription requests

Handling cash drawer/preparing end of day financial reports

Troubleshooting client communication issues

Processing patient records, lab work, and specialist reports

Maintaining accurate client records and updating information as needed

Good communication to be able to relay messages between clients, veterinarians, and other staff members

Multitasking, the ability to manage various tasks simultaneously in a fast-paced environment

Maintain a clean, neat reception area and front desk

Benefits:

Employee discounts (applied after 90 days of employment)

Opportunities for growth and advancement within the clinic.

Referral program

Parental leave

401(k)

Health insurance

401(k) matching

Paid time off

Vision insurance

Health savings account

Dental insurance

Flexible spending account

Life insurance

Skills and Abilities:

Excellent oral and written communication

Organized and meticulous

Knowledge of basic veterinary terms and procedures

Knowledge of basic computer skills

Patience and respect for client, patients and colleagues

Ability to deal with stressful situations

Physical/Emotional Demands:

Standing/walking/lifting. (Applicants must be able to lift 50lbs)

The applicant must be able to adapt to emotional transitions between appointments—for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia.

Work Environment:

Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability

Strong emphasis on teamwork and cross-functional collaboration

Supportive and inclusive culture that values diverse perspectives

Goal-driven environment focused on high performance and continuous improvement

Open communication and feedback are encouraged to foster growth

Employees are empowered to take initiative and contribute to shared success

Flexible and responsive to change, with a focus on innovation

Positive work culture that balances productivity with employee well-being

Emphasis on accountability, integrity, and mutual respect