Massage Therapist in Napa, California at Lodgeworks

Pay Range: $16.90–$17 per hour, plus tips and applicable service charges

Archer Hotel Napa, a distinctive boutique hotel nestled in downtown Napa, offers guests an indulgent experience with 183 luxurious rooms and suites, many featuring private balconies. Our amenities include the vibrant Sky & Vine Rooftop Bar, Water Deck, Rooftop Spa, Fitness Studio, and over 22,000 sq. ft. of versatile indoor and outdoor event spaces. As a AAA Four Diamond, Forbes Travel Guide Recommended property, we pride ourselves on thoughtful touches and local discoveries, consistently earning top rankings on trusted review sites.

Massage Therapist | JOB DESCRIPTION

ROOFTOP SPA AT ARCHER HOTEL

Nestled above the buzz of downtown Napa, the rooftop spa at Archer Hotel is an intimate retreat for hotel guests and locals, offering a day spa experience and exclusive access to the boutique hotel's rooftop water deck and fitness studio.

The rooftop spa offers a signature menu of facials and massages for individuals, couples, girlfriend getaways and moms-to-be with two single treatment rooms plus a couple's room with a private shower.

The spa is open Thursday through Monday 9:30 AM – 5:30 PM (hours subject to change). The rooftop spa is on the sixth floor of Archer Hotel in downtown Napa on First Street near Coombs Street — with free garage parking nearby for employees.

Who we are

Napa Spa Corporation is a privately held day spa management company for hospitality-centric spas. Our ethos is to provide deep relaxation and restoration in an approachable hotel day spa setting. We're led by a Napa-based spa expert with more than 25 years of luxury spa experience in the USA, Mexico and the Caribbean with an uncompromising eye for details and a personalized approach.

Job overview:

The Massage Therapist is responsible for providing exceptional guest service while providing the upmost care and quality services to guests according to the Spa standards and procedures.

Your day-to-day:

• Provides consistent professional massage treatments in accordance with spa protocols and accepted certification practices. Develops an appropriate treatment plan based on the guest's needs and requests.
• Provides the highest level of customer satisfaction by listening and understanding guests' needs and desires. Maintains and expands the patronage of spa by actively promoting/upselling additional treatments, services and retail products. Maintains knowledge of other services and amenities of the property.
• Explains features and benefits of spa products, treatments and services to guests. Provides answers to pre-treatment and post-treatment questions.
• Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains strict confidentiality according to department procedures and guidelines. Follows proper draping procedures and Blood Borne pathogen procedures at all times.
• Manages time efficiently to maintain tight schedule, prepare for guests and execute all treatments. Monitors schedule to minimize delays.
• Uses computer systems to accurately enter information, chart and document each guest seen.
• Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
• Report defective, damaged or lost PPE or equipment thot does not fit properly to their Manager.
• Maintain regular attendance in compliance with Napa Spa standards as required by scheduling, which varies according to the needs of the spa.
• Maintain all licenses and certifications as required by the property or state.
• Provide a safe work environment in compliance with OSHA and MSDS standards.
• Assist in any other task or duties as requested by management.

Who you are:

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 40 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits:

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel & Restaurant discounts available at select LodgeWorks properties
• Health, vision + dental benefits
• 401K plans with matching contributions
• Paid holidays
• Short Term – Long Term Disability (company sponsored)
• Referral bonuses
• Flexible Spending Accounts

Napa Spa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.