Deposit Services Specialist in Alamosa, Colorado at First Southwest Bank

Position Description: Provides first-level support to customers and branch staff for all aspects of Deposit Services. Provides workforce support to all Deposit Services staff. Position Responsibilities: Provides professional internal and external customer service First line support to answer and route main line calls Assist internal and external customers with account related questions and issues Provides first-line support for Deposit Operations systems and functions Performs level I clerical tasks as outlined Monitors support emails from website and distributes to appropriate individual

Secondary Duties:

Provides backup for Deposit Services staff when necessary

Keep current on all required training Minimum Qualifications: MINIMUM QUALIFICATIONS -

~ High School Diploma or Equivalent; College degree preferred

~ Effective written and oral communication skills

~ Experience with online and mobile banking desired

~ Possess strong organizational skills and ability to handle multiple tasks

~ Strong attention to detail in order to maintain high level of data integrity

~ Proficient computer skills required

~ Pleasant disposition which gives a positive image of the bank to customers and prospects

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Regularly required to talk or hear; frequently required to use hands or fingers, handle or feel objects tools or controls. Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Depending on location and time of year, extreme high and low temperatures within the building will be experienced.

Additional Information: BSA REQUIREMENTS: