Housekeeper in Oak Bluffs, Massachusetts at Gulph Creek Hotels

SUMMARY

The primary function of the Housekeeper is to maintain the hotel in a clean, sanitary, and orderly condition for the safety and security of our guests and team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

Maintains guest service as the driving philosophy of the operation

Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

Committed to making sure every guest is satisfied

Meets or exceeds guest satisfaction measures

Ensures hotel standards and services contribute to the delivery of consistent guest service

Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Housekeeper Duties

Reports directly to the Executive Housekeeper

Communicate and collaborate effectively with other departments, General Manager, and homeowners.

Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.

Work closely with other departments (Front desk, Engineering, Banquets etc…)

Report to engineering/maintenance and front office any and all problems needing repairs.

Implement new programs as needed.

Focus on GSTS (Special Emphasis on Priority and VIP guests).

Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests’ expectations through the excellence program.

Support the direct supervisors and the department.

Create a courteous, friendly, professional, work environment through open lines of communication.

Ensure compliance with safety and sanitation standards.

Ensure that all public areas are clean. .

Maintain a monthly linen inventory.

Adhere to daily staffing and assignment of sections with the assistance of the supervisors.

Follow the shift schedule according to Hotel Occupancy and special functions.

Follow and enforce company standards and procedures.

Approach all encounters with guests and employees in a friendly, service-oriented manner.

Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.

Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.

Attend all meetings required.

Ensures storage areas are clean and free of trash and debris.

Other duties as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma is required.

Must have at least 3 years of Housekeeping experience

Must have at least 3 years experience in a supervisory/management capacity.

Must be a team leader and a team player.

LANGUAGE AND MATHEMATICAL SKILLS

Ability to read and speak English/Spanish and comprehend simple instructions, short correspondence, and memos

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed for an extended period of time

Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials

Proper lifting techniques required

Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects

Ability to use various EQP vacuum cleaners, buffers.