Technical Service Manager at Ajulia Executive Search – Aurora, Illinois

• Location: Aurora, Illinois
• Type: Direct Hire
• Job #26039

Are you looking to make a career change to an established packaging manufacturing company? This exciting opportunity as Technical Service Manage has a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, and paid time off. Does this position match your future career goals? Then this Technical Service Manager opportunity could be the right fit for you.

RESPONSIBILITIES:

• Lead technical support initiatives for customers operating wide web flexographic and gravure printing systems.
• Provide expert guidance on the use and performance of water-based and solvent-based inks and coatings.
• Conduct on-site troubleshooting, press optimization, and performance evaluations.
• Coordinate and manage press trials, new product introductions, and technical assessments at customer facilities.
• Work cross-functionally with R&D, sales, manufacturing, and regulatory teams to develop effective technical solutions.
• Develop and execute service strategies that support customer retention, product adoption, and long-term growth.
• Build and maintain strong relationships with key customer stakeholders while acting as the primary technical contact.
• Mentor and support field technicians or technical service personnel as needed.
• Maintain detailed technical reports, documentation, and service records to support proactive problem resolution.
• Ensure all activities comply with safety, environmental, and regulatory standards, including solvent handling and emissions requirements.

QUALIFICATIONS:

• Bachelors degree in Chemistry, Engineering, Printing Technology, or a related technical field preferred
• 5+ years of technical experience supporting wide web flexographic and/or gravure printing operations
• Hands-on experience working with water-based and solvent-based inks and coatings
• Proven success leading customer-facing technical support initiatives
• Strong understanding of pressroom operations, substrate interactions, drying systems, and surface treatments
• Experience troubleshooting print defects, color matching, and ink performance issues
• Strong communication and collaboration skills with the ability to work across technical and commercial teams
• Willingness to travel up to 70% to customer locations and production facilities

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Direct Hire
• Paid time off
• 401(K) matching
• Gym membership discounts
• Employee Assistance Program

Salary: $90K-$100K annually

Ask for: Roger Armenta

Job Id: 26039

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.

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