QC Manager at Wilberts Inc. – Webster, New York

Description: The Quality Control Manager is responsible for overseeing the daily tasks of the Quality Control Team. Ensures all safety procedures, customer interactions, and employee relations are handled in accordance with our policies and procedures. Consistently monitoring

staff performance to ensure quality, service, and goals are met on a daily basis.

Duties and Responsibilities include the following:

● Plans, manages, and assists with job assignments; continually monitoring staff utilization and productivity.

● Serves as the point of contact for the Quality Control Team.

● Monitors PRP priorities based on cut-off times, and recognizes the need for next day delivery to local customers.

● Oversees that the UPS and Freight shipping department are adhering to cut-off times for timely delivery.

● Effectively communicates and resolves any discrepancies from the customer’s order specifications.

● Provides frequent updates to the Operations Manager on current and future projects, day to day employee relations, and operational efficiency within the Quality Control department.

● Actively participates in the employee review process, corrective disciplinary actions, and employee management.

● Assists with the recruitment, interviewing, hiring, training, and development of new employees.

● Promotes a team environment by fostering respect, recognizing achievements, and communicating effectively.

● Conducts weekly team meetings and other training meetings as needed.

● Provides leadership for employee relations through effective communications, coaching, training, and development.

● Ensures compliance with company standards for cost control, waste reduction, quality, safety, and on-time delivery.

● Works with the management team to develop action plans, target opportunities, and overall goal achievements.

● Completes tasks assigned by the General Manager and Operations Manager quickly and efficiently

● Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of

education and experience. Experience or knowledge in the automotive industry.

Certificates and Licenses:

Valid driver’s license. Forklift certification. Training and certification are available.

Physical Demands:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use

hands, and talk or hear. While doing this job the employee will be primarily on their feet for long

periods of time. The employee is frequently required to climb or balance and stoop, kneel,

crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. The employee

must occasionally lift and/or move up to 100 pounds. For heavier objects lifting devices and/or

assistance is required.

Work Environment:

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to work near moving

mechanical parts, fumes or airborne particles, and outdoor weather conditions. This is a smoke-

free environment for safety reasons.

The noise level in the work environment is usually loud.

Disclaimer:

Nothing in this job description restricts management's right to assign or reassign duties and

responsibilities to this job at any time.

Equal Employment:

Wilbert's is an equal employment organization that hires employees without regard to race,

religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance

with Federal, State and Local employment laws.

Revised: 09/28/2020