Deposit Operations Analyst, Digital Banking at Forbright Bank – Chevy Chase, Maryland

Daily Analysis:

• Manage the end-to-end processing of functions that require daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and resolution of exceptions (such as duplicate/suspect items), while ensuring adherence to documented procedures and controls, like the Mobile Remote Deposit Capture (RDC/mRDC) function
• For these functions, perform reconciliation and monitoring activities, including balancing/settlement validation, investigating variances, and coordinating reconciliation sign-offs when required within role-specific limits
• Analyze transaction trends and volumes for assigned functions, identify drivers of exceptions/contacts, and recommend process improvements to reduce repeat issues and improve throughput and accuracy
• Prepare and/or approve adjustments impacting the General Ledger within role-specific limits, analyze reconciliation variances, coordinate reconciliations, and support accurate documentation and sign-offs

Tier II Phone Support:

• Serve as a first and primary point of contact to Tier II phone support calls for the Deposit Operations department, delivering timely internal support, troubleshooting, and issue triage
• Analyze Tier II support trends (contact drivers, repeat issues, error patterns), and recommend systemic or holistic improvements to reduce routine support needs through better procedures, job aids, and/or upstream fixes

Escalations, Collaboration, and Knowledge Sharing:

• Assess risk trends and control effectiveness for owned functions, identifying emerging issues and recommending corrective actions to reduce operational, financial, and regulatory exposure
• Provide analytical support to escalations, including root-cause identification and recommended solutions.
• Share insights, reporting, and best practices with peers and leaders; collaborate cross-functionally to resolve recurring issues and improve service and controls
• Participate in service and process improvement initiatives by identifying inefficiencies and recommending enhancements to operational workflows and controls

Additional Responsibilities:

• Support special projects and implementation activities for new procedures, controls, or technologies as assigned
• Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training.
• Perform other duties as assigned

• High School Diploma required, Bachelor’s Degree preferred
• National Check Professional (NCP) accreditation preferred
• Minimum of 3 years of bank operations experience required; 5+ years of experience or more years preferred
• Prior item/check/payment processing experience preferred
• Demonstrated problem-solving skills with the ability to identify trends, recommend systemic fixes, and support prevention strategies
• Strong working knowledge of applicable regulations; ability to identify potential compliance issues and support regulatory analysis, exams, and reporting
• Functional knowledge/understanding of accounting concepts and process preferred
• Experience working in a fast paced, deadline-driven environment
• Proficiency in the use of PC software tools for reports, audits, and analysis
• Ability to establish positive working relationships and collaboration across the organization
• Requires ability to work with minimal supervision
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Outstanding problem-solving and time management skills
• Self-motivated, self-directed, and results oriented
• Adaptable and able to multitask in a fast-paced environment
• Can work independently and within a team; solution-oriented with a collaborative approach