Admission Specialist at Riverbend Community Mental Health, Inc. – Concord, New Hampshire

Admissions Specialist – Make a Difference in Care

Are you a compassionate, organized professional with a passion for helping people navigate critical care decisions?

Riverbend Community Mental Health is looking for a dedicated Admissions Specialist to act as the vital first point of contact for clients and families seeking care. If you thrive in a fast-paced environment and take pride in providing administrative excellence with a human touch, we want to hear from you. As an Admissions Specialist, you won't just be processing paperwork—you will be providing hope and guidance during a pivotal moment in our clients' lives.

Why Join Us?
At Riverbend, you are not just an employee; you are part of a team committed to strengthening our community. We offer a supportive, inclusive, and positive work culture where your efforts are recognized and valued. We offer a supportive work environment where your contributions truly matter. We also have many opportunities for professional growth and development through training and certification programs.

What You’ll Do

You are the heart of our administrative admissions process. Your goal is to ensure a smooth, efficient, and welcoming experience for new clients and their families.

• First Impression Ambassador: Respond promptly and warmly to incoming calls and walk-in referrals, guiding them through the initial inquiry process.
• Referral Coordinator: Complete phone and in-person screenings, maintaining accurate call logs and processing referrals to ensure a seamless intake preparation.
• Intake Facilitator: Send welcome packets, schedule intake appointments, and act as a liaison between families and clinical staff.
• Regulatory & Insurance Liaison: Gather essential information, update ABN forms, and manage Medicare/insurance verification and prior authorization renewals.
• Data Steward: Ensure 100% completion of new client paperwork and meticulous data entry into our Electronic Health Record (EHR) systems.

What We’re Looking For

• Empathy & Communication: A warm, professional demeanor with the ability to converse compassionately with patients and families under stress.
• Highly Organized: Exceptional organizational skills with the ability to multitask in a fast-paced environment.
• Administrative Aptitude: Experience with Electronic Health Records (EHR) and standard office software.
• Detail-Oriented: Meticulous attention to detail to ensure accuracy in insurance, data entry, and compliance paperwork.

What You’ll Bring:

• High School Diploma or equivalent is required.
• Two (2) years’ experience in diversified office work is preferred.
• Experience with health insurance billing procedures preferred.
• Excellent analytical, organizational, interpersonal, oral and written communication skills with attention to detail is required.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.

Outstanding Benefits & Perks:

• Competitive wages, $18.22 to $25.45/hour depending on level of education and experience.
• Comprehensive medical, dental, and vision insurance.
• Generous Paid Time Off (PTO) accrual and 8 Paid Holidays.
• 403(b) retirement plan with company match.
• Tuition reimbursement and training opportunities to grow your career.
• Approved site for Federal Public Service Loan Forgiveness.

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ready to Make an Impact?

If you are ready to use your skills to help others access the care they deserve, apply today!