Practice Manager at Rochester Regional Health – PENFIELD, New York

Job Title: Practice Manager
Department: Primary Care
Location: Penn Fair Primary Care (2200 Penfield Road, Penfield, NY 14526)

Hours Per Week: 40 hours/Full-time
Schedule: Monday through Friday 8a-4:30p

SUMMARY:
The position provides management and administrative support to the practice. The role works closely with the Lead Physician and other providers of the practice developing business strategies, formulating budgets and overseeing daily operations. The position's primary responsibility is to plan, coordinate, direct and supervise various elements of the practice to include, but not limited to, financial, operations and personnel management within the policies of the Medical Group and Rochester Regional Health System. Upholds patient rights in all settings. Provides leadership for staff; exhibits leadership core competencies; provides superior customer service; communicates and models the mission and values of the system.

KEY RESPONSIBILITIES:

• Responsible for daily management of physician practice site(s) utilizing available tools and/or reports to facilitate improvement and ensure compliance
• Responsible for the financial operations of the practice. Reviews monthly financial performance. Identifies opportunities for improvement and develops plan to implement necessary changes to meet budget. Participates in annual budget development and is accountable for practice adherence to budget. Ensures compliance to fiscal standards with focus on volume, payer mix, fees, customer service initiatives, productivity, coding, non-provider labor, building occupancy expenses, and clinical supply costs.
• In conjunction with Human Resources, participates in the recruitment, hiring, coaching and mentoring, and termination of non-physician staff. Provides management, guidance and training to staff in daily practice operations. Performs duties of subordinate staff when necessary to maintain practice operations.
• Motivates staff and organizes day-to-day activity of department. Manages staffing and practice plans with providers to improve efficiency and cost-effective management procedures. Maintains standardized workflows and best practices that have been established by the Medical Group
• Ensures that practice facility is maintained to Rochester Regional Health System standards that meet compliance with any applicable safety practices that may be mandated by any regulatory agency and ensure customer satisfaction
• Supports Rochester Regional Health System’s vision and strategic plan; create a culture of engagement to support improvement
• Understands, articulates and ensures compliance with any applicable patient or employee safety practices that may be mandated by any regulatory agency or the health system. Understands and assures compliance for regulatory, accreditation and system process. (i.e. NYS Department of Health, The Joint Commission Accreditation for Hospital Organizations, OSHA)
• In conjunction with the Lead/Managing Physician, assures compliance and facilitates workflows to ensure the environment creates and supports delivery of patient-centered care to include, but not limited to, Patient Centered Medical Home, Population Health Management, Meaningful Use, Patient Complaints and participation in Quality Assurance measures. In addition, assures compliance with organizational policies.
• Assures accurate and timely input of all necessary data, including demographic information, coding charges, statistical information and month-end data. Supervises all activities related to charge entry, edit corrections, patient registration and over-the-counter transactions.
• Identifies problems and provides alternatives and/or resolutions after thorough analysis of relative information.
• Other duties as assigned

Preferred Qualifications:

• Associates or Bachelor’s degree in Business or related field preferred or an equivalent combination of education or work experience.
• 3 years relevant work experience within a practice setting preferred.
• 2 years of administrative leadership experience or a combination of education and experience may be considered.
• Demonstrated communications and analytical skills required – including, but not limited to, professional billing experience, proficiency in Micro Soft Excel, financial management, personnel management, team building, and appropriate interpersonal skills.

Required Qualifications:

• 1 year of experience in a healthcare setting required.

Required Licensure/Certification Skills:

• N/A

EDUCATION:

• AS (Required)

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $62,400.00 - $75,500.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.