Agent Network Director at Nclusion – Palo Alto, California

Nclusion is on a mission to provide traditional financial services to 1.4 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.

As Agent Network Director, you will be responsible for defining and governing the Group’s agent and indirect channel strategy and shape how we deliver financial services across all markets. Reporting to the Group COO, this role sets the structure, standards, and performance framework for the agent ecosystem, ensuring it is built to scale and operates with economic discipline.

This position operates at both strategic and operational levels, setting direction, frameworks, standards, and performance governance, while ensuring markets execute within a consistent, disciplined distribution model. The role drives structural network expansion, productivity optimization, and closely tracks productivity and growth KPIs across regions.

The Agent Network Director does not manage day-to-day in-country execution. The role defines the operating model and performance benchmarks, while working closely with markets to guide implementation, track KPIs, and drive corrective action where needed.

Design and build a scalable, economically sound agent network that supports consistent revenue growth across markets.

The role establishes acquisition standards, activation frameworks, incentive models, productivity management systems, and performance governance structures that enable disciplined expansion while protecting margin, compliance, and operational integrity.

A senior distribution executive with a proven track record of building, scaling, and optimizing large indirect sales or agent networks across multiple geographies.

Experience should include:

The ideal candidate combines strategic clarity with strong commercial discipline and the credibility to influence regional leadership teams. They are comfortable operating in high-growth environments requiring structure, accountability, and operational rigor.

Based within reasonable proximity to operating markets to ensure time zone alignment and regular field engagement, with periodic presence at Group Headquarters in Palo Alto, California.