Member Service Coordinator at NECHES FEDERAL CREDIT UNION – Port Neches, Texas

Our Member Service Coordinator delivers exceptional service while providing administrative support to the Member Service department. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

ADDITIONAL REQUIRED QUALIFICATIONS:

• 1 year related financial or customer services experience, or degree in related field
• Knowledge of all credit union products and services
• Experience with Microsoft Office Suite
• Displays attention to detail and organization skills
• Ability to manage time effectively while handling multiple tasks and prioritizing responsibilities
• Excellent interpersonal, verbal and written communication skills
• Displays a high level of professionalism
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union’s mission and values

JOB SUMMARY:

• Review check order exceptions and end-of-day check processes to verify balancing
• Assist with the setup for product access and handle password resets
• Assist with data for payroll incentives for Member Services
• Assist with preparation of training materials for department meetings and processing reports for the Member Service Department
• Process FED orders, ensuring timely and accurate fulfillment
• Monitor and maintain inventory levels for debit cards, gift cards, department and Admin Branch supplies, while facilitating notary setups, renewals, and stamp orders
• Provide support in department procedures
• Assist Chief Member Service Officer on various projects

Classification: Non-Exempt

Location: Administration (Port Neches)

Hours: Scheduled for 40-hours per week between the hours of: Monday through Friday 8:15AM to 5:15PM