Intake Specialist, Fulton Community Reentry Center at Osborne Association Inc – Bronx, New York

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments and advocate for people and principles with fierce and tenacious determination.

Osborne has opened its first transitional housing and reentry program, The Fulton Community Reentry Center (Fulton). Fulton will provide 140 beds of transitional reentry housing to formerly incarcerated men who would otherwise be homeless after discharge from a correctional facility. Fulton will also provide onsite reentry services, including case management, benefits enrollment, employment, health, and substance use disorder treatment. The facility operates 365 days on a 24-hour basis daily, including evening and weekend hours (some positions will require non-traditional work hours).

We currently seek a full-time Intake Specialist to join our Fulton Community Reentry Center team! The Intake & Entitlements Specialist serves as a primary point of contact for individuals seeking services at Fulton Community Re-entry Center. This role is responsible for screening, assessing, and admitting participants into appropriate programs while also ensuring eligible clients are connected to critical public benefits, including TANF, SNAP, SSI, and Medicaid. The Specialist works collaboratively with internal staff, referral sources, and external agencies to ensure timely program admissions, benefit enrollment, and continuity of care for participants, particularly those impacted by substance use and the criminal justice system. This is an on-site position.

Salary Range: $30.00 - $34.00 hourly

Essential Duties:

Intake, Screening, and Engagement

• Serve as the first point of contact for participants seeking services.
• Conduct comprehensive screenings and assessments to determine program eligibility within an 822 setting.
• Facilitate timely intake, admission, and orientation of participants into programs.
• Actively engage participants throughout the intake process to promote retention and program readiness.
• Conduct outreach for missed appointments and follow up with referral sources.
• Participate in case conferences to introduce new participants and coordinate services.
• Maintain accurate client files, intake documentation, and office records.

Entitlements & Benefits Coordination

• Screen all participants for eligibility for public benefits including TANF, SNAP, SSI, and Medicaid.
• Assist eligible clients with benefit applications, recertifications, and follow-up requirements.
• Support clients in obtaining necessary documentation (e.g., birth certificates, Social Security cards).
• Provide individual counseling related to benefits, eligibility concerns, and related barriers.
• Coordinate with DOCCS, Reentry Works staff, and Fulton Community Reentry Center to ensure entitlement screening and access for new participants.
• Perform additional duties as assigned.

Client Education, Referrals, and Outreach

• Orient participants and families to program objectives, expectations, and available services.
• Provide educational interventions related to substance use, recovery, and the impact of addiction on individuals and families.
• Make direct referrals to internal and external services, including residential treatment, medical care, behavioral health, housing, education, and vocational training.
• Maintain ongoing relationships with community-based organizations and external providers to expand service access.
• Assist with outreach efforts to increase program census and connect participants to wraparound services.

Administrative & Reporting Responsibilities

• Enter detailed and timely information into The Osborne Association database.
• Respond to routine internal and external requests for information.
• Prepare and submit required weekly and monthly reports.
• Attend all required training related to entitlements, including Single Stop, TANF, SNAP, SSI, and Medicaid.
• Participate in agency-wide advocacy efforts and maintain knowledge of all Osborne services.
• In person attendance is required to collaborate with coworkers.

Minimum Qualifications:

Education:

• Bachelor’s degree in Social Work, Sociology, Criminal Justice, or a related field preferred; or
• High school diploma or equivalent with a minimum of two 3 years of relevant experience required.

Certifications:

• Provisional or Professional Credentialed Alcoholism and Substance Abuse Counselor (CASAC) preferred.

Experience:

• Minimum of two (2) years of progressively responsible experience in a social service setting.
• Experience working with justice-involved populations, substance use treatment, and entitlement programs strongly preferred.
• Familiarity with 822 regulations and public benefits systems is highly desirable.

Key Competencies:

• Strong assessment, engagement, and problem-solving skills.
• Knowledge of substance use treatment, public benefits systems, and the criminal justice environment.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy and timeliness.
• Proficient computer literacy and experience with electronic databases.
• Customer service–oriented approach with strong interpersonal skills.

Benefits of Working for the Osborne Association:

Generous benefits include four weeks of vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans. The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Please be sure to include a cover letter with your application. We wish we could personally respond to each application but due to the volume of interest we receive, we are not able to. Please, no phone calls.

** Salary is based on commensurate experience and other qualifications.