Collections Specialist at Tiger Sanitation, LLC – San Antonio, Texas

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances to support company cash flow and minimize financial risk. This role involves communicating with customers regarding overdue accounts, resolving billing issues, negotiating payment arrangements, and ensuring compliance with company policies and applicable regulations.

Essential Functions:

• Monitor and manage assigned accounts receivable portfolio to ensure timely payment
• Contact customers via phone, email, and written correspondence regarding past-due balances
• Investigate and resolve billing discrepancies, short payments, and unapplied cash
• Negotiate payment plans and settlements while maintaining positive customer relationships
• Process and post payments accurately in the accounting system
• Maintain detailed and accurate documentation of collection activities and customer communications
• Collaborate with other departments to resolve account issues
• Prepare aging reports and provide collection status updates to leadership
• Ensure collections activities comply with state and federal regulations (e.g., FDCPA, company policies)
• Process account cancellations in a timely manner consistent with established guidelines
• Work with and respond to requests from 3rd party collection agency
• Performs other duties as assigned

• Ability to convey Tiger Sanitation as the obvious choice for our customers, employees and community
• Actively demonstrates Tiger Sanitation’s core values in daily tasks and communications: Professionalism, Respect, Accountability and Communication
• Ability to demonstrate decision making skills that align with Tiger Sanitation’s 4 Step Decision Making Process
• Ability to collaborate with coworkers and management team
• Ability to perform with a high degree of accuracy and attention to detail
• Ability to negotiate effectively and professionally
• Ability to analyze aging trends and recommend corrective actions
• Ability to maintain confidentiality and make ethical decisions
• Ability to proficiently navigate multiple computer programs.
• Ability to prioritize activities to achieve, individual and team, expectations, and goals
• Ability to demonstrate a general knowledge of billing, aging and collections.
• Ability to demonstrate a beginner’s level of knowledge and competency in Microsoft Excel and Adobe DC

Education and Experience:

• High School Diploma; required
• 3+ years’ experience; preferred
• Knowledge of credit and collections laws and practices

Working Conditions:

This position will be in an office environment with extended periods of sitting, standing, and using manual dexterity to operate computer-based systems.

An Equal Opportunity Employer disability/veteran