Senior IT Project Manager - Enterprise Implementations at Klir – Toronto, Ontario

About KlirWe are hiring to make water better!For too long, utilities have had to manage water through fragmented systems, siloed data and workflows held together by institutional memory. As costs rise, teams shrink and operational decisions demand real time clarity, connected data is no longer a nice to have. It is essential.

At Klir, our mission is simple: Make Water Better.

We believe the future of water is generative, built on connected data, clear workflows and operational continuity. Klir is the Operational Data Hub that unifies sampling, monitoring, permits, backflow and reuse into one connected view of the utility. When data, systems and decisions flow through a single hub, teams gain the confidence, control and time they need to focus on what actually moves water forward.

Backed by Insight Partners, Bowery Capital and Spider Capital, Klir is entering a period of rapid growth and expects to double its customer base this year. We work with large, complex water utilities across North America, including major cities and regional authorities.

As Klir scales its enterprise customer base, the number and complexity of concurrent implementations is increasing.

We are hiring a Senior IT Project Manager to own the governance, coordination, and successful delivery of a portfolio of enterprise implementations of Klir. This role is critical to ensuring predictable delivery across multiple customers while maintaining strong customer partnerships and high-quality outcomes.

This person will act as the primary conduit between Klir and multiple enterprise customers, working closely with customer-side IT project managers while orchestrating Klir’s internal implementation, data, product, and customer success teams.

Location: This position is hybrid-based in Toronto.

Role Description

The Senior IT Project Manager is accountable for the end-to-end delivery of a portfolio of enterprise Klir implementations, from project initiation through go-live and handover to Customer Success.

You will manage multiple concurrent projects at different stages of delivery, balancing priorities, risks, and stakeholder expectations across customers. You will establish consistent governance while adapting delivery approaches to each customer’s environment.

You are not expected to perform hands-on technical implementation, but you must be highly comfortable with enterprise IT concepts, integrations, and data migration conversations, and able to lead those discussions with confidence.

Responsibilities

Portfolio & Delivery Management

Own a portfolio of concurrent enterprise Klir implementationsBalance priorities, capacity, and risk across multiple active projectsProvide clear visibility into portfolio status, risks, and dependenciesEnsure consistent delivery standards while adapting to customer-specific needs

Project Governance & Initiation

Lead formal project initiation for enterprise Klir implementationsDevelop and maintain:Project Initiation Documents (PIDs)Governance frameworks and RACIsStakeholder maps and communication plansEstablish and run delivery cadence including:Weekly project status meetingsMonthly executive steering committee meetingsDelivery & Execution ManagementOwn integrated project plans and manage delivery against agreed scope, milestones, and timelinesTrack risks, issues, dependencies, and mitigation plans across the portfolioProactively manage delivery risks in complex, multi-stakeholder environmentsLead change control and scope discussions in partnership with internal teams and customers

Customer & Stakeholder Management

Serve as the primary day-to-day counterpart to customer IT Project Managers across multiple accountsBuild trusted relationships with:Customer IT teamsOperational and business stakeholdersExecutive sponsorsNavigate enterprise and public-sector environments with patience, persistence, and professionalism

Commercial & Milestone Oversight

Track project milestones tied to commercial deliverables across the portfolioCoordinate with internal teams on milestone sign-off, invoicing, and paymentsEnsure delivery aligns with contractual obligations and SLAs

Technical & Data Collaboration

Be fluent in enterprise delivery concepts including:System integrationsData migration and data qualityData exchange between systemsPartner closely with Klir’s Data Architect and technical specialistsStructure and lead technical discussions without being hands-on

Customer Success & Value Realization

Work in close partnership with Customer Success Managers to:Ensure implementation SLAs are met across the portfolioAlign implementation outcomes with long-term customer valuePlan and coordinate training and enablement sessionsSupport analysis of customer “as-is” workflows and map them to Klir’s target-state workflowsEnsure customers are confident, trained, and prepared for long-term success on Klir

What success looks like

In this role, success means:

Multiple enterprise implementations are delivered predictably and professionallyPortfolio-level risks are identified early and actively managedCustomers experience Klir as a trusted, credible enterprise partnerInternal teams are aligned, coordinated, and focused across accountsCustomers reach go-live confident in Klir and positioned for long-term value realization

Requirements (Sound like you?)

Required Experience

6–9+ years of experience as an IT Project Manager or Senior IT Project ManagerProven experience managing multiple concurrent enterprise projectsExperience delivering enterprise SaaS or complex IT implementationsExperience working directly with large enterprise or public-sector IT teamsStrong background in formal project governance and delivery frameworksComfortable owning delivery in high-visibility, customer-facing roles

Technical Comfort

Strong understanding of:Enterprise integrationsData migration and data exchangeSaaS delivery modelsAble to confidently lead technical conversations without being hands-on

Personal Attributes

Excellent communicator and relationship builderHighly organized, structured, and detail-orientedCalm, patient, and persistent in complex environmentsStrong analytical skills and comfort mapping complex workflowsCollaborative, pragmatic, and outcome-focusedOur Commitment To You

Meaningful Impact

Your work directly supports the people responsible for delivering safe drinking water and managing wastewater for millions of people.

Hybrid Flexibility

Work in a hybrid model based in Dublin, balancing in-person collaboration with focused remote work.

Strong Team Culture

We value honesty, accountability, and collaboration. We take our mission seriously while supporting one another and enjoying the work.

Growth & Development

You’ll lead and continuously evolve the implementation strategy, driving complex IT projects from planning through delivery, while partnering with cross-functional teams to ensure alignment, efficiency, and successful outcomes as the company scales.

Our Values

Honesty. Audacity. Unity. These guide how we work with customers and with each other.

Commitment to Your Growth

You’ll work with leaders dedicated to coaching, transparency, and helping you become your best professional self.

Compensation & Timing & Travel

Salary: CAD $110,000–$130,000 annuallyBenefits: Canadian benefits package, unlimited vacation, MacBookTravel: Occasional traveling for company eventsTiming: Immediate opening