Service Manager at Vermeer Southeast – Ocoee, Florida

About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. Vermeer Southeast is a 100% employee owned company.

About the role

Vermeer Southeast is seeking a highly experienced Service Manager to lead, organize, and oversee all operations of the service department. This leadership role is ideal for a seasoned service professional with prior industry experience and demonstrated success managing service operations. The Service Manager will lead a high-performing team focused on delivering an exceptional customer experience while maximizing the effective sale and utilization of all available service hours.

What you'll do

• Lead, mentor, and develop a professional service team to achieve operational and customer service excellence.
• Recruit, hire, and retain high-performing service personnel.
• Plan and manage staffing levels to ensure consistent coverage for critical roles.
• Coach, evaluate, and develop employees through structured performance management.
• Leverage available training programs to elevate technical and leadership capabilities.
• Foster a collaborative, inclusive, and accountable team culture.

• Ensure delivery of professional, timely, and high-quality customer service.
• Build and maintain strong, long-term customer relationships.
• Resolve complex customer concerns by recommending effective and value-driven service solutions.
• Prepare and deliver accurate service quotes in a timely manner.
• Assist with loading and unloading equipment as operationally required.

• Lead service-related sales initiatives and customer outreach efforts.
• Drive growth in service revenue through effective utilization of available service hours.
• Expand the service customer base while improving customer retention.
• Collaborate with sales and operations to identify growth opportunities.

• Analyze shop capacity, technician productivity, and customer demand to optimize performance.
• Schedule and coordinate service work to meet operational and customer deadlines.
• Maintain current knowledge of service bulletins, equipment updates, and industry best practices.
• Oversee warranty claims and ensure proper dealership reimbursement.
• Prepare and review weekly and monthly service performance reports.
• Manage shop supplies, tools, and equipment while maintaining a clean, safe, and secure facility.
• Enforce all safety standards, policies, and documentation requirements.

Qualifications

• High school diploma or GED required; college degree preferred.
• Previous Service Manager experience required, with Industry experience strongly preferred.
• Demonstrated experience in service operations and labor selling at the management level.
• Minimum of 4 years of leadership experience, with proven communication and people-management skills (additional experience preferred).
• Strong organizational, time-management, and multi-tasking abilities with exceptional attention to detail.
• Ability to effectively communicate and follow verbal and written instructions.

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Paid Training
• Corporate Chaplains Program
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer