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Student Systems Operations Specialist at Thompson Rivers University – Kamloops, British Columbia

Thompson Rivers University
Kamloops, British Columbia, V2C 0C8, Canada
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About This Position

Application Restrictions

Open to both Internal and external
Job Type:
Support Staff (CUPE)
Posting In effect from
26/3/2026

Closing Application Date:
10/4/2026
Closing date for internal CUPE applicants
10/4/2026

Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.

Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.

Full/Part Time
Full Time
Support Type
Ongoing
Anticipated Start Date
13/4/2026
Position End Date (If Applicable)
The Hours of work are subject to change depending upon departmental requirements
Schedule
The hours of work will be Monday to Friday, 7 hours a day, 8:30 am to 4:30 pm (subject to change depending upon departmental requirements)
Schedule Description
DUTIES
Under the direction of the Associate Registrar, Systems and Reporting, the Student Systems Operations Specialist provides service-oriented support and is responsible for the day-to-day maintenance of the data within the student information systems and reporting tools. This data relates to all student recruiting, admissions and registrarial processes, including the processing and reporting of data in these areas, all of which demands high degree of accuracy and attention to detail. This position is the first point of contact for technical incidents, problems and issues.
MAJOR DUTIES & RESPONSIBILITIES
  1. Applies critical thinking and problem solving skills to semi-technical problems, known errors and workarounds. If unable to solve, escalates issues to appropriate levels for effective and expeditious solution.
  2. Maintains a tracking system for reported issues, problems and solutions.
  3. Maintains admissions/scheduling/registration/graduation systems functionality through entering, verifying and ensuring accuracy of data as well as related systems setup and reporting.
  4. Performs regular audits of the student data in the systems and liaises with stakeholders to ensure accuracy of information including reporting, entering, or updating data.
  5. Creates and runs standard and ad hoc reports using SQL queries and verifies the accuracy of the data reported.
  6. Supports a reporting tool for end users to run on demand standard reports.
  7. Provides training for related student information computer and software systems.
  8. Develops and documents systems and procedures by detailing hardware and software specifications.
  9. Assists with the development and continuous improvement of the student systems processes and procedures.
  10. Manually runs routine processes.
REPORTS TO
Associate Registrar, Systems and Reporting
QUALIFICATIONS
EDUCATION:
  • Bachelor's Degree or equivalent post-secondary education in a related field
Experience:
  • Four years practical experience working with an enterprise relational database which must include:
    • Working as a functional/technical user of educational or medical enterprise relational database system and its functions
    • Successful programming in SQL, PL/SQL in an enterprise relational database environment
    • Experience with intermediate level of office software skills - spreadsheet, communications, reporting and word processing, particularly Excel and Outlook
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
  • Excellent organizational skills with proven ability prioritizing own workload while working under pressure to produce accurate work and meet deadlines
  • Excellent oral and written communication skills with proven ability to produce accurate and concise documentation and communications for a variety of audiences
  • Demonstrated ability to understand and interpret data accurately and effectively, including writing data extract reports to answer functional user questions
  • Ability to comprehend instructions and details but willing to question in order to clarify requirements
  • Accountable and confident in own ability and judgment and willing to take the lead
  • Proven adaptability and flexibility, enthusiastic to new ideas and approaches
  • Strong determination to succeed
  • Demonstrated ability to deal courteously and tactfully when dealing with others, even when faced with challenges and obstacles
  • Demonstrated ability to communicate complex technical information to both technical and non-technical users in a clear, understandable manner
WORKING CONDITIONS
  • Sitting at desk and computer for long periods of time, general office conditions.
The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.
Pay Band
$30.68 - $34.09 ( CUPE Grade 08 (90% - 100%) )
Salary rate
This Position is not subject to a 90% start rate for new Employees.
Location:
Kamloops, BC CA (Primary)

# of Hires Needed:
1

Organizational Unit:
Thompson Rivers University -> Strategic Enrolment and University Registrar -> Student Information Systems & Scheduling

Diversity and Inclusion Commitment:
Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.

NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.

Job Location

Kamloops, British Columbia, V2C 0C8, Canada

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