Assisted Living Community Relations Manager in DALLAS, Texas at Presbyterian Village North

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Presbyterian Village North is immediately hiring an Assisted Living Community Relations Manager

Wonderful environment and strong teammate relationships!

Affordable medical, dental, vision benefits when full time. 401K is available after your 1st year.

With a shared legacy in business and healthcare innovation, Forefront Living's family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice and palliative care.

These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religion, national origin or disability. Forefront Living is the not-for-profit, faith-based parent of Presbyterian Village North, and the T. Boone Pickens Hospice and Palliative Care Center.

Responsible for creating a positive first impression of the community via telephone and in person. Will greet visitors, handle telephone calls, receive and distribute messages, interact with residents to schedule maintenance and other services, handle clerical tasks as assigned, and manage general atmosphere and ensure communication to all community team members.

·At least one year of experience with community relations or customer service management in a hotel or similar setting or equivalent experience and education.

·Exhibits an energetic positive demeanor with a caring, compassionate attitude.

·Ability to effectively read, write and communicate in English.

·Ability to direct ,supervise and coordinate the work of others and motivate positive performance.

·Possesses sound organizational and time management skills.

·Possesses good judgment, problem solving and decision making skills.

·Possesses sound computer and related software programs abilities.

·Ability to handle emergency situations in a professional and calm manner.

·Ability to maintain confidential matters.

General:

·Liaison for resident daily needs and requests

·Weekly visit to every resident(one-on-one interaction)

·Liaison for the move in process to take the baton from mkt &leasing for transition

·Go between for daily operations questions F & B, housekeeping, maintenance, admin, etc.

·Assist with special events on the weekend to provide back up for social

·Communicate with families; send pictures of residents involved in activities

·Manage Guest Relations staff

·Assist with TV and internet

·Back up the concierge for lunch and breaks

·Welcome Committee

·Apartment orientation for new residents

·Community tour for new residents

·Visit residents in the hospital

·Assist with access fobs (new, replacement, additional requests)

·Other duties as assigned

·Greet all prospects, family and friends, vendors and other visitors.

·Assist residents with understanding all the services and events available.

·Assist residents with questions regarding any issues with phone, television service, use of remote, etc.

·Will assist residents through various times of sickness or injury through hospital visits, contact with family, or any other help the residents may need during that time and communicate to the executive director by completing the Hospital-Rehab Follow Up Worksheet.

·Will assist residents and families with any issues surrounding loss.

·Assist with resident work order entry and warm call follow up.

(All general operations complaints and concerns must be directed to the Executive Director and healthcare related operations to the Healthcare Director)

·Schedule monthly welcome committee meeting with Social Program Director.

·Conduct monthly meeting with welcome committee members.

·Communicate to all staff any changes in resident status.

·Communicate resident concerns or needs to the appropriate department director and Executive Director and Healthcare Director.

·Reads updates in the Front Desk Log daily

·Ensure thorough communication to all team members as needed.

Complete miscellaneous tasks and duties as assigned