Director of Front Office Operations in Philadelphia, Pennsylvania at Hilton Philadelphia at Penn's Landing

Benefits of this Opportunity:

• Career advancement opportunities
• Incremental increases of hourly rate
• Responsibility for scheduling front desk staff
• A voice in management decisions
• Participation in the hiring process
• The capacity to improve the business

Responsibilities:

• Understand and possess all the necessary skills relative to all of the jobs that you are responsible to train
• Handle the interviewing and hiring of all front desk, bellman, concierge, and pbx personnel
• Prepare front desk schedules in accordance with staffing guidelines
• Assist in labor management; provide supervision according to the productivity standards of our hotel and our company.
• Complete the training and certification of all front desk, bellman, concierge, and pbx personnel
• Attend all required meetings
• Review the job performance of all staff within Pyramid Guidelines
• Conduct necessary meetings and ongoing training
• Maintain the condition of your area and equipment
• Insure that you are in accordance with all Pyramid Hotels accounting standards
• Follow all standards set forth by the hotel and the company

General Duties

As a Director of Front Office Operations, your job is to supervise the front desk staff, guest service representatives (concierge and bell service staff). You will also be expected to communicate on a daily basis with the night audit.

• A commitment to the quality and performance guidelines and your role as a Director of Front Office.
• Effective communication
• The desire and ability to learn and advance
• A flexible schedule
• Professional experience and skills for your position
• Professional appearance and demeanor