Rosemont - Key Holder Support at Theory – Rosemont, Illinois

Founded in 1997 by Andrew Rosen, Theory revolutionized womens workwear by developing an innovative stretch fabric that drastically improved a pants performancemaking it both functional and stylish enough to wear to work and beyond.

Continuing the same foundational principles, Theorywhich now includes menswearis committed to creating purposeful designs with exceptional fit and construction. It defines the new modern through its concept of the urban uniform: the belief that cool, expertly tailored pieces made from the best materials have the power to change the way we feel, improve the way we work, and inspire the way we live.

In 2004, Fast Retailing acquired Theory and spurred the brands global expansion. Today, Theory is a leader in Fast Retailings dossier and operates 221 freestanding stores worldwide. Its collaborative relationships with department and specialty stores and its e-commerce business continue to position Theory as a continually expanding, international, omnichannel phenomenon.

From the product to the people, Theory is a company built on integrity and excellence. We believe that the exceptional store experience and customer service made possible by our dynamic retail teams empower every aspect of our business and its future success. We look forward to receiving your resume.

The Responsibilities

A Support keyholder works within the store management team to help achieve store sales and inventory goals and maximize profitability. The Support Keyholder partners with the management team to ensure a seamless flow between front and back of house. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the store team.

Business Leader:

Demonstrate excellent knowledge of the product to support brand goals

Understand company tools, incentives & strategies to support meeting store sales goals

Familiar with product knowledge and visual merchandising guidelines

Manage all back of house functions including stock organization, shipping/receiving, and supply orders per policy & procedures

Ensure all-inventory transactions are processed accurately and in a timely manner

People Leader:

Ensure effective communication between store manager & other team members

Supports ways to keep the team motivated and engaged

Contribute new & innovative ideas to support meeting business goals

Participate in all training and development meetings

Coach and develop team on FOH/BOH policy and procedures

Provide consistent feedback for accountability to improve performance

Operations Leader:

Ensure all functions of the store are maintained to support a superior shopping-experiences

Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork

Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control

Lead all store physical inventories with partnership with store manager and operations team

Identify product concerns and communicate inventory needs to support the business goals

Comply with all point of sale register policy and procedures

Maintain and foster relationships with the operations team to support inventory goals

Customer Focus:

Ensure the highest level of customer service to each and all individuals in the store

Collaborate with all team members to support a superior shopping experience

Uphold merchandise standards and maintain visual directive

Resolve client needs quickly and effectively, ensuring overall customer satisfaction

Be present on and off the floor as a Theory Brand Ambassador

The Essentials

3-4 years prior work experience in a client-centric, sales, support, or back of house environment

Dynamic interpersonal and communication skills, both verbal and written

Independent work ethic, time management skills

Computer skills to operate point of sale system, experiences with teamwork is a plus

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com website.