Political Call Center Supervisor in Westminster, Colorado at Signia LTD

Job Title: Team Supervisor
Department: Poli
Reports To: Operations Supervisor
Effective Date: 3/1/2026

Job Summary:
Performs moderate-level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 – 24 subordinate personnel.

Supervisory Responsible:
Provides regular supervision and mentorship over subordinate staff
Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
Facilitates daily agent coaching and development sessions in both written and verbal format.
Participates in client-related activities, including client calibration sessions and project planning
Identify and address agent training needs
Manage the team’s time entry to ensure 0% discrepancy rate
Manage program-specific performance standards (i.e. CPH, Quality Scores, etc)
Manage attendance by maintaining company-specific goals
Manage staffing in accordance with program-specific workflow (i.e. down-staffing, up-staffing)

Other Related Duties:
Diffuse irate customer calls as applicable
Provide agent support via handling escalated calls, as needed
Ensure high-level customer service is being practiced by all subordinate staff.
•Other Duties as assigned

Requirements:
•Must be available to work both weekend days if needed
•Must be available for afternoons and evenings depending on business needs.
•Must be able to read and write English.
Qualifications:
•2-years of Call Center Supervisor Experience
•Intermediate Skills with Microsoft Office products.
•Good Verbal and Writing Skills

Pay:
•$17.50 Per Hour
•Semi-Monthly Pay Periods

Schedule:
•Full Time

Benefits (eligible after 60 days of employment):
•Medical
•Dental
•Vision
•401k
•PTO (3.33 hours per pay period with an 80-hour max)

Bilingual applicants are encouraged to apply.

**Resumes are not accepted in lieu of an application**

If you have any questions please contact our recruiting department by phone at 970-515-7201 or email at humanresources@signiaworks.com