Business Development Manager, Instrument Services at LMSI, LLC dba Lighthouse Lab Services – Charlotte, North Carolina

Are you a relationship-driven seller with deep roots in the CRO, pharma, or reference lab world? Do you know your way around LC-MS, IA platforms, and the unique needs of scientific service environments? If you’re ready to help scale a growing instrument services business with a trusted industry leader, this role is for you.

Lighthouse Lab Services is looking for an experienced Business Development Manager – Instrument Services to expand our market footprint and build long-term partnerships across the research, pharma, and laboratory testing space. This is a strategic, high-impact sales role where you’ll combine your technical knowledge, industry network, and consultative selling skills to shape meaningful customer solutions.

What You’ll Do

• Drive growth of our instrument service portfolio across CROs, pharmaceutical organizations, and large reference labs.

• Identify, pursue, and close new business opportunities that meet established sales targets.

• Develop and execute strategic sales plans to expand market share and build a sustainable pipeline.

• Leverage your existing network to generate leads, build trust, and convert prospects into long-term clients.

• Manage CRM activity using company SOPs — research prospects, track opportunities, record closed business, and maintain accurate notes.

• Build a strong referral network via cold outreach, B2B strategies, conferences, and relationship-driven business development.

• Cultivate strong relationships with current clients, partners, and internal teams through proactive, transparent communication.

• Deliver persuasive presentations, sales pitches, product updates, and data-driven reports.

• Attend team meetings and facilitate communication between customers and technical staff.

• Work with internal teams to create accurate Statements of Work and ensure exceptional service delivery.

• Negotiate service agreements and maintain a high standard of customer satisfaction.

• Travel to client sites and conferences as needed.

What You Bring

• Bachelor’s degree in Sales, Business, Chemistry, Biochemistry, or related field (advanced degree a plus).

• 7+ years of proven success selling instrument service plans to CROs, pharma, or large reference labs.

• Experience in clinical laboratory or toxicology markets is strongly preferred.

• Familiarity with key laboratory instruments, especially:

  • Immunoassay: Beckman Coulter Olympus AU, ThermoFisher Indiko Plus, Abbott ImmTox 270

  • LC-MS: Shimadzu Prominence/Nexera (LC), Agilent 6400 series, Sciex Triple Quadrupoles & QTRAP

• Strong communication, presentation, and negotiation skills.

• Ability to manage a sales pipeline, understand complex service offerings, and maintain meticulous organization.

• Customer-first mindset, problem-solving ability, and confidence handling multiple priorities.

• Proficiency with MS Office Suite and CRM systems.

• Positive, outgoing attitude and the ability to build lasting client relationships.

Why You’ll Love Working Here

Lighthouse Lab Services offers a supportive, innovative environment where your work directly impacts customer success. We provide a robust benefits package, including:

• $100,000-$120,000 base salary + competitive commission incentives

• Day 1 Benefits: Medical, dental, and vision coverage

• 15 PTO days + 10 holidays

• 401(k) with up to 4% company match

• Company-paid life and disability insurance

• Paid Volunteer Time Off

• Partially paid medical and parental leave

Equal Employment Opportunity:

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need accommodation, please contact hrsupport@lighthouselabservices.com for assistance.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com