Customer Support Clerk at Berkheimer Tax Innovations – HAZLETON, Pennsylvania

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector.

We are currently seeking a Customer Support Clerk to join our team in our Hazleton, PA office. This is a great opportunity for a detail-oriented individual to start and grow their career with paid training, hands-on support, and ongoing learning.

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers by addressing questions, providing account assistance, and verifying that accounts remain accurate and in good standing.

• Answer taxpayer inquiries in person & over the phone
• Research, maintain, & update tax accounts based on information provided
• Process tax forms/mail & post payments to proper accounts
• Complete all tasks in a timely manner while meeting company standards
• Additional duties may be assigned

SCHEDULE + LOCATION:

• Start date: February 16th, 2026
• Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm
• On-site in our Hazleton, PA office
• Once released from initial training (~4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

PAY + BENEFITS:

• Pay Rate: $14.00/hour + monthly incentive opportunities!
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance
• Business casual work environment

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com.

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.