Family Visitation Center – Relief Staff (Bilingual) at A Safe Place – Round Lake Beach, Illinois

For over 46 years, A Safe Place has been a beacon of hope in Lake County, empowering survivors of domestic violence and human trafficking to rebuild their lives. Join our mission to provide safety, foster independence, and create brighter futures.

As part of our FVC team, you will play a crucial role in promoting the safety and well-being of families and children affected by domestic violence, child abuse, sexual assault, or stalking. The Family Visitation Center provides court-ordered supervised visitation and monitored custody exchanges to ensure secure and supportive interactions.

Your role: FVC Relief Staff Facilitator

As the FVC Relief Staff Facilitator, you'll closely supervise parent/child visitations and child custody exchanges and promote a positive and non-judgmental atmosphere and visiting experience for all children and families.

What you’ll be doing:

• Conducts adult and child orientations.
• Supervise Visits: Oversee visits and custody exchanges between children and non-custodial parents.
• Follow court orders in domestic violence cases to ensure safety.
• Ensure Safety: Intervene and redirect visiting parents or children as needed for safety.
• Prioritize the well-being of children, parents, and staff during visits.
• Maintain Records: Document accurate notes and maintain up-to-date case files for families.
• Ensure all files comply with legal and organizational standards.
• Policy Compliance: Monitor and enforce client compliance with visitation center policies.
• Address any violations in a professional and timely manner.
• Respond to Threats: Recognize and respond to potential safety threats for clients and staff.
• Use conflict resolution, de-escalation techniques, and document incidents as required.
• Facility Upkeep: Assist in organizing visitation and storage rooms, sorting donations.
  Clean toys, disinfect spaces, restock supplies, and maintain a welcoming environment.
• Maintain integrity in all interactions with clients and colleagues, adhering to ethical standards.
• Commit to supporting survivors and fostering a violence-free society.
• Engage clients authentically while maintaining clear boundaries.
• Demonstrate cultural competence and sensitivity to diverse backgrounds
• Align practices with professional ethics, such as the NASW Code of Ethics.
• Work effectively as part of the team, collaborating effectively across the organization.
• Actively participate in staff meetings, training sessions, and team activities.
• Perform other organizational and program-related duties as assigned.
• Complete IM+CANS certification, 40-hour Domestic Violence, and other required training.

What you’ll bring:

• Bachelor's degree in social work, counseling, or related field, is strongly preferred.
• 3-5 years of working with victims of domestic violence or within the criminal justice system may be considered.
• Bilingual Spanish is preferred.
• Familiarity with domestic violence dynamics and survivor challenges.
• Experience in crisis intervention, case management, or advocacy.
• Committed to supporting survivors, fostering a violence-free, collaborative society.
• Awareness of the unique challenges faced by diverse survivor populations.
• Strong trauma-informed skills, communication, and conflict resolution abilities.
• Cultural competence and allyship for LGBTQIA and BIPOC DV survivors.
• Effective time management, organizational, and prioritization skills.
• Familiarity with electronic medical records is a plus.
• Proficiency in Microsoft Office Suite.
• Reliable vehicle, valid driver’s license, and active auto insurance required.

What you'll experience:

• Facilitator Hours:
• Monday to Thursday: 12:30 PM - 8:00 PM
• Friday: 10:30 AM - 6:30 PM
• Saturday: 8:30 AM - 4:30 PM
• Sunday: 10:30 AM - 6:30 PM
• Flexible Schedule: The FVC Relief Facilitator must work at least two shifts monthly, including evenings, weekends, and holidays, to meet program needs.
• Total Working Hours: Part-Time 19.5 hours per weekly.
• Professional office settings and secure shelters.
• 70% direct service commitment (60% for supervisors).
• Active participation in 70% of staff meetings.
• Commitment to 2–4-hour shifts for holiday shelter coverage, as needed.
• Travel may be required for client supply pickups, outreach, and training.
• Occasional lifting to 20 pounds, navigating stairs, or moving across facilities. Reasonable accommodation will be provided as needed.

Compensation & Benefits:

• Hourly Rate: $20.00 to $25.00 hourly, paid bi-weekly (26 pay periods).
• Compensation Factors: Based on grant funding, skills, experience, and expertise.
• Full-Time Benefits: Comprehensive health, dental, and vision insurance; flexible spending account (FSA); 401(k); paid time off; Employee Assistance Program; and a company-paid lunch break.
• Other Roles: While benefits are not included, part-time, intern, and contractor positions offer valuable experience and flexibility.

Why Join Us?

• Be a part of a mission-driven team transforming lives daily.
• Ensure safety and well-being for families.
• Gain professional experience in a compassionate, collaborative environment.

Commitment to Inclusion:
A Safe Place is an equal-opportunity employer that celebrates diversity and supports an inclusive work environment.

Take the Next Step.
Join A Safe Place and be the difference in someone’s journey to healing and independence. Apply today and transform lives — including your own.