Scheduler Coordinator in North Las Vegas, Nevada at All My Love Homecare Inc
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Job Description
Position Summary:
Responsible for taking new referrals, matching workers with the case and managing the ongoing client
needs keeping continuity as the priority aspect of the process.
Key Responsibilities:• Takes incoming referrals without delay.
• Actively works to encourage departmental growth (networking).
• Cooperates with Scheduling Manager regarding investigation of client complaints/concerns.
Remains calm, non-defensive and helpful in finding appropriate resolution.
• Cooperates regarding new processes developed to improve workflow and efficiency.
• Files all incoming documents timely and efficiently keeping all HIPAA information secured.
• Prints and distributes weekly accurate schedules.
• Reports staff who service clients outside the scheduled times without notification to the office.
• Receives and follows up on faxes received from answering service each morning.
• Takes and gives report from/to On-Call each morning.
• Reports all complaints and/or problems related to off hour issues (answering service) or On-call.
• Participates in the QA Committee & orientation process as requested.
• Cooperates with Scheduling Manager regarding scheduling projects as designated by the
Administrator to improve internal scheduling processes.
• Opens all staff requests within 48 hours of receipt.
• Reviews staff paperwork for accuracy/completeness to ensure medical records are up to date.
• Enforces the Agency’s disciplinary process without prejudice or discrimination.
• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the
client caseload as quickly as possible relative to the event’s occurrence.
Additional Information:This is a non-clinical role. The Scheduler Coordinator does not provide hands-on medical care, but focuses on service coordination, quality assurance, and ensuring compliance within the scope of non-medical home care under Nevada state law. Requirements:Qualifications:
High School graduate (or equivalent),
1 year recent experience as a scheduling coordinator in a home services agency or related field.
Ability multi-task and a Propensity for working with and helping people
Must have a criminal background check.
Functional Abilities:
Is able to carry bundles upstairs weighing up to 10 pounds.
Must be able to stoop and bend.
Must be able to hear and effectively communicate in Englis