Guest Services Associate at Chicken N Pickle – North Kansas City, Missouri

About Us

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex that includes a casual, chef-driven restaurant and sports bar, pickleball courts and professional instruction, space for live entertainment, a variety of yard games and space to lounge outdoors with (or without) your dog. Each venue offers indoor and outdoor space for public and private parties and hosts an impressive schedule of events including concerts, charitable fundraisers, watch parties and more.

It is a warm and welcoming environment that brings together people of all ages. People from all over the community can engage in the joy of being human.

We think of our brand as that of a rambunctious, multi-generational family that works hard and plays hard. We’re driven to provide our employees with a supportive, meaningful work environment, by bringing all voices to the table and providing opportunities for mentorship with career growth.

Good Food. Good Friends. Great Fun. 🥒🐔🏓

Join Our Team as a Guest Services Associate!

Do you love helping people and keeping things running smoothly behind the scenes? Are you energized by fast-paced environments and creating great first impressions? If so, Chicken N Pickle is looking for a friendly, detail-oriented Guest Services Associate to support our guests from a centralized call center environment.

In this role, you’ll be the voice of Chicken N Pickle—answering inbound phone calls from multiple locations and helping guests with questions about pickleball, general venue information, and next steps. You’ll connect guests with the right local teams, keep communication flowing, and help ensure every guest interaction feels welcoming, informed, and efficient. If you enjoy multitasking, staying organized, and delivering hospitality one call at a time, this role is a big dill.

In this role, you will:

• Answer inbound phone calls and provide warm, timely hospitality to guests across multiple locations
• Respond to general questions and route calls to the appropriate on-site teams when needed
• Communicate clearly with local teams to ensure guest follow-ups are handled smoothly
• Support the continued growth and improvement of Chicken N Pickle’s guest services and call center operations
• Maintain a calm, guest-focused approach in a fast-paced, high-volume call environment

What You’ll Bring:

• 2+ years of experience in hospitality, guest services, or a fast-paced customer-facing role
• Strong communication, multitasking, and problem-solving skills
• Comfort using computers and learning new systems quickly
• A collaborative mindset and positive, service-driven attitude
• Flexibility to work evenings, weekends, and holidays as needed

Join us and be part of an entertainment provider that values authenticity, community, and quality. Apply today and help create memorable guest experiences—starting with the very first call.

Work Location: On-Site

Hours & Schedule: 35-40 hours per week; Monday-Sunday Coverage, evenings & holidays

Compensation: $20 per hour

Equipment Provided: CNP Laptop