Program Coordinator, Small Business Credit Initiative in Fullerton, California at CSU Fullerton Auxiliary Services Corporation

Under the direction of the CSUF SBDC Director, the Program Coordinator will maintain internal client database system, organize, and administer office activities, accommodate incoming inquiries from local community and the general public, conduct community outreach in support of the SBDC goals and mission and provide event support for the CSUF SBDC. The program coordinator will be responsible for supporting consultants and assisting the center director with programming and center-related projects. The program coordinator will touch on various aspects of the SBDC program and needs to be comfortable multi-tasking and managing multiple deliverables simultaneously.

*Please be aware that funding for this position is awarded through a Grant/Contract over a specified period. Employment for this position beyond current Grant/Contract funding is contingent upon continued funding. This award is funded through February 28, 2027.

• Maintain Management Information System (MIS) and EDMIS System and act as technical support for Center
• Assist with trainings, workshops and event planning
• Setup all pieces needed for trainings, workshops and events including registration/sign up portal, Zoom, flyers, and social media graphics to promote the events
• Organize and prepare for quarterly/monthly meetings and coordinate the center program promotions
• Answer phone calls, respond to customer requests for information and coordinate training surveys
• Maintain current database
• Onboard new clients and set them up in database system
• Provide administrative support to the Director of the CSUF SBDC and team of consultants
• Proofreading, formatting, and finalizing promotional documents, training material and other content
• Updating mailing lists, internal staff databases, and statistical information
• Keeps promotional materials ready and keeps inventory of stock, places orders and verifies receipts
• Review of training reports for compliance with SBA regulations
• Creation and analysis of consultants “report cards” on performance indicators
• Manage survey processes to collect impact, needs assessments, and clients satisfaction
• Develop and deploy email marketing campaigns to the center’s database, aligned with our network email marketing policy
• Assist in execution of traditional and digital marketing campaigns, in alignment with our network wide marketing efforts and policy
• Reconciles center expenses and orders
• Other duties as assigned.

• Thorough working knowledge of Microsoft Office
• Good written and oral communication
• Ability to independently handle multiple work unit priorities and projects
• Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area

• Minimum Bachelor’s degree.

BENEFITS:
Health, dental, vision, life, health care flex plan, LTD, vacation, sick leave, holiday, credit union, tuition reimbursement and retirement plan with company match. All benefits will be administered according to policies and/or procedures.

APPLICATION PROCEDURE:
CSU Fullerton, Auxiliary Services Corporation (ASC) is an Equal Opportunity/Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (657) 278-4117.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the ASC. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASC employees who apply for the position.

ASC offers comprehensive benefits based on employment classification. To learn more about ASC's benefits please view the information here.