Lab Support Manager at Harmonic, Inc – Caesarea, Ontario

Lab Support Manager
Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industrys first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers homes and mobile devices. Learn more at www.harmonicinc.com.
Role Description
We are looking for a Lab Support Manager for our R&D lab.
You will report to the Director of System Integration & QA, Broadband business unit.

Location
On-site working 5 days a week from our offices in Caesarea.

What you will be doing:
Management and maintenance of R&D Lab located worldwide and containing HW setups under testing including networking components (switches/routers/servers).

Lead a Lab support team: setting goals, KPIs, controlling SLA, managing priorities.

Lab equipment planning, purchasing and accounting.

Planning new installations and supporting existing setup.

Designing and configuring Networking.

Perform monitoring, maintenance, cleaning the labs.

Communicate with R&D Teams, local IT, local contractors to build and configure the Lab.

Report status and progress on lab activities to management on frequent cadence.

Manage ETAs and users expectations.

Control patching, cabling, electricity, air conditioning, water and fire protection.

Distribute, install and connect equipment physically in the lab: switches, servers, RPDs, CMs, PON equipment.

Maintain Labs storage, virtual platform and backups.

Maintain setups and equipment documentation: Confluence, Jira, Visio, Etc.

Working on automation and Lab improvements: implementing new tools which help to increase Lab support efficiency.

What you should have:
Expected knowledge to get in the first couple of months. It is a big amount of knowledge, most of which should be self-learned:

BA/MA degree in technical sciences.

3 years experience in Data Centers Management: leading teams, planning, purchasing, equipment distribution and accounting, documentation, etc.

Lab hands-on experience: cabling, wiring, equipment installation, etc.

Networking hands on experience (routers/switches configuration).

Basic Networking knowledge (CCNA level).

Linux, VmWare, Zabbix knowledge Advantage.

High technical and managerial abilities, good proven debugging abilities.

Excellent interpersonal skills and high customer service awareness.

High initiative and time management skills.

Good reporting and documentation maintenance skills.

Fluent English (writing and speaking).

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationshipsbased on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

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