Customer Success Manager at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States.

This role is centered on ensuring customers achieve maximum value and long-term success with a modern, flexible benefits platform that transforms how organizations support employee wellbeing. You will manage a portfolio of commercial and enterprise accounts, acting as the trusted partner guiding clients through onboarding, adoption, and ongoing engagement. The position requires a strong balance of relationship management, strategic thinking, and operational execution to ensure customers are fully leveraging the platform’s capabilities. You will collaborate closely with support, operations, and account management teams to resolve issues, drive product adoption, and identify growth opportunities. This is a highly customer-facing role where your work directly influences satisfaction, retention, and expansion outcomes. The environment is fast-paced, mission-driven, and highly collaborative, with a strong focus on delivering measurable customer impact.

In this role, you will be responsible for managing customer relationships and ensuring successful adoption and satisfaction across a large portfolio of accounts. Your responsibilities include:

• Managing a portfolio of 30+ commercial and enterprise customers, ensuring satisfaction, retention, and product success.
• Serving as the primary point of contact for customers, building trusted relationships and understanding their goals and needs.
• Driving product adoption and ensuring customers are effectively leveraging the platform to achieve business outcomes.
• Conducting regular business reviews with customers, sharing performance insights, metrics, and recommendations for improvement.
• Collaborating with support, operations, and product teams to resolve issues and improve overall customer experience.
• Managing account administration tasks, including CRM updates, contract communications, invoicing, and product change notifications.
• Gathering and analyzing customer feedback to identify trends and inform product and service improvements.
• Partnering with Account Management teams to support renewals and identify expansion opportunities.
• Contributing to team initiatives, training sessions, and process improvements to enhance customer success operations.

The ideal candidate is a customer-focused professional with strong relationship-building skills and experience managing complex accounts in a fast-moving environment. You should be proactive, organized, and comfortable collaborating across multiple internal teams. Key qualifications include:

• 5+ years of experience in Customer Success, Account Management, Business Development, or similar customer-facing roles.
• Strong interpersonal and communication skills with the ability to build trust and long-term relationships.
• Proven ability to manage multiple accounts and priorities in a highly organized and efficient manner.
• Strong problem-solving skills with a proactive and solutions-oriented mindset.
• Experience working cross-functionally with support, operations, or product teams.
• Familiarity with CRM or customer success tools (Salesforce experience is a plus).
• Strong ability to handle difficult situations with empathy, professionalism, and composure.
• Customer-centric mindset with a passion for delivering exceptional experiences and outcomes.

• Remote-first work environment with flexibility.
• Comprehensive medical, dental, and vision insurance coverage.
• Employee wellness programs supporting physical and mental health.
• Home productivity stipend to support remote work setup.
• Team-building programs and collaborative culture initiatives.
• 401(k) retirement savings plan.
• Flexible PTO policy to support work-life balance.
• Generous parental leave, including extended leave for birthing parents.